Chris Fairbank, director of organizational development, gives practical advice for using feedback from the Hospitals and Clinics WellCheck survey as a springboard for dialogue and growth, rather than a yardstick of personal leadership.
Internal medicine residents Brian Sanders and Matt Christensen team up with senior value engineer Luca Boi to explain why investing your time honing a well-defined problem statement can pay dividends later in the ultimate success of a QI project.
We have personal protective equipment (PPE) for our body–but what about our mind? Huntsman Cancer Institute nurse manager Cassidy Kotobalavu has lead training on the concept of emotional contagion–how good (and bad) emotions spread. Here are Cassidy’s expert tips (with slides) on managing emotional contagion in health care.
Mindfulness and Integrative Health researcher Adam Hanley and colleagues have shown integrating brief mindfulness practices into a variety of patient care settings can reduce pain, medication use, and improve patient satisfaction. Here’s how to try it out in your own practice.
Although her employees are scattered across multiple University of Utah Health locations, Jess Rivera, director of environmental services for community clinics, maintains a tight-knit team that works and learns together. To strengthen that bond, Rivera has focused on five leadership lessons spanning value improvement, institutional standards, and good old-fashioned trust.
Rural and frontier communities have a harder time accessing care due to long distances and a shortage of medical resources in their own communities. The leaders of the Rural & Underserved Utah Training Experience (RUUTE) program, Kylie Christensen (medical school) and Sri Koduri (residency programs/GME), share what they’ve learned about improving access for rural communities now and into the future.
You are what you eat: eating habits and food choices in the workplace can impact your well-being and productivity. Wellness program manager Britta Trepp and nutrition specialist Helen Hardy shares how to cultivate and build a healthy and positive office eating culture.
As our health care system continues to address pandemic-related employee burnout and fatigue, we can apply simple strategies to enhance our own recovery. Psychologist Megan Call and physical therapist Keith Roper return to a previous marathon analogy to share five recovery strategies for individuals and teams.
Creating psychological safety for your team is a process that takes time, vulnerability from you as a leader, and collaboration from others. Psychiatrists Jen O’Donohoe and Kristi Kleinschmit share 6 practical next steps for when psychological safety might be a little off on your team.
Taped on the wall above my head was a sign that read, “My name is Tom.” As a cardiothoracic surgeon, making the transition from doctor to patient was humbling. I would like to share with you what the experience has taught me, and how it has changed the way I practice medicine.
Maternal-Fetal Medicine physician Brett Einerson is passionate about reducing uncertainty for women and their families and excited to improve health care on a grander scale. Here's the important part: He knows how to do it. Learn how he translates passion into team-based action.
The Zero Suicide initiative has been shown to significantly reduce suicides—and working toward zero suicides is our mission. Rachael Jasperson, Zero Suicide program manager, shares the framework for how we strive for this aspirational goal.
The month of Ramadan has begun for many our Muslim patients, and with it comes questions and concerns from health care providers about how to care for patients who are fasting. Refugee coordinator Anna Gallegos and physician assistant Wagma Mohmand consulted with religious and community experts to walk us everything we need to know about Ramadan and how to care for our diverse Muslim population.
In the beginning, there was High Reliability Thanksgiving. Then came High Reliability Camping and High Reliability Gift Wrapping. Now, manager Brittany Patterson takes on your vacation planning fears: Disney World, the high reliability way.
Safety as a value requires a cultural shift, not just getting people to talk about patient safety but to know how it impacts everything we do. U of U Health’s Director of Patient Safety Iona Thraen draws from the personal to highlight a system-based approach for moving from reactive to proactive patient safety.
When do I need a mentor and when do I need a coach? Utah Coaching Advancement Network (UCAN) co-director Tony Tsai partners with physicians Jared Henricksen, Amy Locke and Ryan Murphy to explore the benefits of professional career coaching in carving your own career path—along with the added benefit of fostering a sense of community, purpose and belonging.
When life gets busy, it’s easy to forget what keeps us grounded and therefore more satisfied with life. Sydney Ryan reflects on the importance of making time for yourself and prioritizing what is important for you. She explains simple, deliberate actions that have made a difference in her work and her life.
Dayle Benson, chief of staff for clinical affairs and executive director of the University of Utah Medical Group, shares her story and advice on the big decision to pursue additional education while growing your career.
Health care workers experience trauma every day in multiple ways, making it difficult to fully recover. Jake Van Epps shares tips for recovering and supporting your colleagues through these adverse events.
From the moment a patient steps into a doctor’s office, we’re trained to ask one question: “What is this patient’s primary problem?” Rebecca Wilson Zingg, Doctor of Osteopathic Medicine and Assistant Professor in the Physical Medicine and Rehabilitation Division, shares how a lens on integrative health and wellness can supplement conventional medical practice and this problem-based approach.
Continually speaking up is one of the most challenging things an employee does, and making it safe to speak up takes consistent supportive leadership. Members of the patient support services team share how to empower employees to highlight issues and provide solutions.
We pride ourselves on advocating for our patients, our colleagues, and ourselves—but could this approach be holding us back? As a pediatrician who cares for medically fragile children with complex needs, Michelle Hofmann examines how asking different questions can help us arrive at better decisions.
Many of us are conditioned to push ourselves even harder when times get tough. Why would anyone even consider taking a break? Research says you should. Here’s some rationale and tips to help challenge the instinct to keep pushing through.
Chief Wellness Officer Amy Locke, Resiliency Center Director Megan Call, and Chief Human Resources Officer Sarah Sherer provide answers to frequently asked questions from leaders about how to respond to employee engagement results.
For medical professionals working night shifts, getting adequate sleep can be a challenge. The Resiliency Center’s Jamuna Jones and Clinical Nurse Coordinator Brooks McAuliffe share an evidence-based “Top 10 Tips” from the CDC's NIOSH training to help night shift workers sleep better.
“I don’t like feeling angry, I don't want to feel this way all the time.” Community partner and licensed clinical social worker Jean Whitlock shares the importance of tending to stress injuries as a result of prolonged pandemic strain.
Senior value engineer Cindy Spangler is back to share how a few simple improvement tips enable processes to reach new levels of reliability.
Join the University of Utah community as we celebrate Women's Week. This year’s Women’s Week will validate and acknowledge the struggles we have been experiencing over the past two years and explore the ways we are shifting, striving, and thriving to become stronger as we emerge to a new future.
What can we do right now to make our work environment better? Chief Wellness Officer and family medicine physician Amy Locke shares a simple team-based model for identifying opportunities, sorting what’s feasible and impactful, and empowering the frontline to lead change.
Senior Value Engineer Luca Boi considers the link between well-being and problem-solving by examining our impulse to “continuously cope” rather than “continuously improve.”
The new Master of Education in Health Professions degree program offers a unique opportunity to improve teaching skills, influence the future of clinical care, and increase the impact of clinical educators. The program’s interprofessional leaders, Joanne Rolls, Rebecca Wilson, and Wendy Hobson-Rohrer, share why the program is important and offer a few quick tips to improve your teaching today.
Chief Medical Information Officer Maia Hightower shares a group exercise for exploring bias in the workplace that helps teams build connection and meaning.
Huntsman Mental Health Institute psychiatrist Jeremy Kendrick, operations manager James Stamos and project facilitator Mckenzy Schiffman introduce the CALL-UP program—a state-wide psychiatry consult service to support pediatricians and PCPs with difficult mental health cases.
Department of Surgery collaborators Courtney Lauer, Erin Heath, and Christina Choate share their process for establishing a culture of collaboration that facilitates communication across teams, fosters shared goals, and creates an atmosphere where failure is an opportunity to learn.
Struggling to catch some ZZZ’s? Maybe your sleep hasn't been great lately? Either way, it's time to do something about it. Wellness expert Britta Trepp shares tips and strategies to improve your sleep quality and help you fall asleep faster.
Health care professionals are unique: Not only do we have to work on our own behavior change, we often have to influence the behavior change of others—our patients. Director of U of U Health’s Resiliency Center Megan Call explains why it’s so challenging and provides steps to make it easier.
Rewarding staff might seem overwhelming amid all the responsibilities that come with being a leader. Yet, we know it has a significant effect on morale and retention. HR’s director of communication and recognition Christian Sherwood suggests a layered approach to show your appreciation that won’t necessarily hit your bottom line.
Chief Wellness Officer Amy Locke and Resiliency Center Director Megan Call share evidence-based discussion points and strategies informed by the collective wisdom of the last two years supporting U of U Health.
From the simple to the complex, problems plague our daily work. Quality Improvement experts Luca Boi and Ryan Murphy provide brief lessons and resources covering important problem solving techniques so you can develop solutions and make improvements.
Our work lives are changing as some of our homes once again become schools. The Effective Communicator reached out to HR experts Christian Sherwood and Rosemary Norton for advice about how managers can talk with their teams about being flexible with where, how, and when we work.
LGBTQ+ youth are at significantly higher risk for suicide and suicidal thoughts, and parents and providers need to know how to help. Pediatric psychologist Jessica Robnett and Transgender Program Coordinator Ariel Malan share best practices to care for this population.
Join the University of Utah community as we celebrate Dr. Martin Luther King, Jr.’s life and legacy. Here are suggested readings, resources, events and conversations throughout the week that honor Dr. King’s vision, offer direction, and challenge us to determine a better way forward.
When our world is turned upside down, we rush past our emotions to get over the pain and feel better. But this approach doesn’t allow us to actually work through the pain. Chaplain Saundra Shanti shares how to bolster our resilience by creating space for discomfort.
What is “Value Management” and why should you care? It's how University of Utah Health systematically improves the quality of care delivered to patients—and its never been more important as we redesign care during a pandemic. Chief Quality Officer Sandi Gulbransen shares the seven tenets of Value Management that guide our work.
Physician Assistant and Associate Professor Joanne Rolls cares for sexual and gender minority patients and teaches new physician assistants how to comfortably approach sexual health as part of overall health. She shares practical tips to take an inclusive sexual health history.
Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.
Senior Value Engineer Luca Boi translates Lean lessons in culture building from Hollywood’s big screen to our everyday lives.
GME Wellness Director Rob Davies explores the practice of gratitude journaling—writing down “three good things” every day for two weeks. This simple exercise can profoundly impact your overall sense of wellbeing.
Access to medical care isn't a given. Medical students from the Tribal, Rural, and Underserved Medical Education (TRUE) Graduate Certificate program tell us first-hand experiences that helped them build a passion for complex problem solving by experiencing big, systemic challenges up close.
In a culture that values self-sacrifice, setting boundaries reinforces additional values, such as support and compassion. Social Worker and Director of Mindfulness Programming Trinh Mai shares practical tips for setting boundaries and speaking up.
The higher education achievement gap is predicted to widen as Utah’s population grows over the coming decades. Pediatricians Cheryl Yang and Rebecca Purtell share six efforts the health care community can pursue to create and promote more equitable educational, health, and future career opportunities for all children.
The Smithsonian National Museum of the American Indian provides a wealth of perspectives often absent in American history textbooks and mainstream culture. Here are five curated favorites from the comprehensive collection filled with artwork and stories worth sharing.
You can only steer a ship if it’s moving. Leading successful change starts by first understanding your culture—then addressing deficits in a deliberate fashion. Senior value engineer Cindy Spangler introduces the Shingo Model, a principle-driven method to foster a healthy, adaptive, improvement-driven culture.
Physicians Peter Weir and Benjamin Lewis discuss the therapeutic use of psychedelics in mental health. Diving into the history, scientific data, and trends, they explore how psychedelics can help people with mental health conditions such as depression, anxiety, and trauma, to name a few.
One of health care’s biggest ideas is predictive analytics — looking at large amounts of data to predict future patient behavior or outcomes. Jeff Young, Associate Director in Decision Support, worked with a multi-disciplinary team to put predictive analytics into action. Here, he shares why innovation is nothing without the team.
U of U Health Lifestyle Medicine Program physician leaders Rachel Goossen and Rich Doxey provide support for care teams that empowers patients to make positive changes to their daily habits and overall well-being.
It’s one thing to read about “rural” health care—it’s entirely another to experience it. Faculty and students from the Tribal, Rural, and Underserved Medical Education (TRUE) Graduate Certificate share experiences and insights from summer in the Navajo Nation.
Hearing a patient is one thing—but actively listening to patients with empathy, understanding, and awareness is another. Nurse practitioner and headache specialist Susan Baggaley explores three trust-building techniques she employs to build relationships.
Making tough decisions about our health can be overwhelming, especially when we must navigate inadequate resources, foreign terminology, and conflicting information. Clinical Programs Administrator Darrin Doman discusses the importance of patient education and explains how to overcome common obstacles and improve patient education.
Psychological safety is crucial for the medical field to innovate and improve. Teams must feel safe and open to expressing concerns and reporting errors. Psychiatrists Jennifer O’Donohoe and Kristi Kleinschmit share tips to create a more psychologically safe environment for your team.
Taking time throughout the day to move is a great way to add physical activity to your routine and carve out space to reflect and recover. Wellness programs manager Britta Trepp, College of Health Graduate student Karly Ackley and physical therapist Tasha Olsen walk us through the motions.
The Effective Communicator teams up with Joe Allen of the Center for Meeting Effectiveness to share three data-driven recommendations on how to improve your meeting effectiveness and reclaim control of your calendar.
Manager Jenn Tuero has held jobs throughout the health care system all focused on one thing: easing the burden of patients and clinicians. In the process, she has mastered the art of integrating meaning into everyday work. We asked Jenn how she builds meaning for her team and makes every employee feel that they are never “just” an enrollment specialist.
Grief feels terrible—but that doesn’t mean that all grieving is bad or abnormal. Katherine Supiano, Director, Caring Connections: A Hope and Comfort in Grief Program, helps explain what feelings and actions during grieving are normal—and what actions might be cause for concern.
As Redwood Health Center’s refugee coordinator, Anna Gallegos has learned valuable lessons that can help all of us better care for patients of refugee background and vulnerable populations. Here are three suggestions to help make caring for patients easier.
Learners, patients, and teachers are more confident and inspired when we take time to create positive learning environments. Pediatric endocrinologist Kathleen Timme gives practical advice for integrating key aspects of a positive learning environment into your daily interactions.
University of Utah Health social worker and director of mindfulness programming Trinh Mai partners with chaplain Saundra Shanti to explore a new way to manage the exhaustion we feel: permission to give 20% less.
Physician leader and community organizer Richard Ferguson shares his work to form Utah’s first organization for Black physicians, with the aim to build a community among current Black physicians, residents, and students working or living in Utah.
Dentist Gary Lowder has spent the past 36 years working with patients who suffer from jaw disorders that result in chronic pain. As faculty in the School of Dentistry, he’s passing along the power of vulnerability as a patient trust-building exercise with his trainees.
The number one goal of the Zero Suicide initiative is to create a culture where we feel comfortable talking openly about suicide. Program manager Rachael Jasperson turns to U of U business school’s Eric VanEpps to learn the evidence-based case for overcoming our discomfort when discussing sensitive subjects.
Hospitalist Ryan Murphy and Value Engineer Luca Boi outline four questions to address at the outset of any improvement.
It might seem basic, but just calling someone by their name is one of the most powerful forms of recognition a physician can give their team. Moran Vision Services administrative director Brent Price and physician and vice chair Norm Zabriskie share the many lessons they learned from putting employees’ voices at the center of resilience efforts.
As physician shortages continue to leave rural, remote, and indigenous populations without access to quality care, director of education research Candace Chow and physician Juliana Simonetti partner to level the playing field for med students from underserved communities. Their new program, PROMIS2U, empowers these future practitioners by providing them with unprecedented academic support.
Being new is hard. Often for new faculty, it means adjusting to a new state, new team, new patients, and a new organizational culture. We asked hospitalists Ryan Murphy and Valerie Vaughn and surgeon Ellen Morrow for tips that only come from a little time under the belt.
Altruism and collectivism got us through the first year of Covid-19. Now what? As anger and resentment bubbles up on the frontline, VA internist Amy Cowan addresses our short fuse by sharing a simple practice for leading daily huddles to foster a bridge to better understanding.
Resiliency Center director Megan Call offers five simple and practical strategies to work through anger when all of your buttons have been pushed.
M.ED host Kerry Whittemore interviews infectious disease expert Andrew Pavia to learn evidence-based ways clinicians can address vaccine hesitancy, as part of the Medical Education for the Practicing Clinician podcast series.
Caring for our community has been our superpower throughout the pandemic. In this moment, however, our capacity for empathy is being challenged. Chief Wellness Officer Amy Locke shares four strategies to help keep your cool when emotions run high.
Adults are unique learners; they come with their own experiences, preferences, and baseline knowledge. Pediatricians Kerry Whittemore and Kathleen Timme discuss adult learning theory and how physicians can approach adult learners to teach more effectively. This is part of the podcast series: M.ED: Medical Education for the Practicing Clinician by Kerry Whittemore.
Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help clarify complex processes.
Sometimes, just listening really helps. U of U Health patient Andrea Garavito Martinez and family physician Erika Sullivan discuss how physicians can meaningfully address health impacts of racism and identity with their patients.
Patrice Hicks shares her personal story of struggles and loss during the pandemic, and her glimmer of hope for the future.
Microaggressions commonly occur in medical settings creating psychologically unsafe environments of learning, working, and healing. Pediatricians Reena Tam and Margie Diaz-Ochu share how clinician-educators can cultivate awareness and practical tools to create safer, braver spaces in the moment.
Your social media feeds are awash with tips for working from home, but how do you lead from home? Karen Wilson and Dawn Newberry, of University Medical Billing, have led remote teams for years. Their experience boils down to one principle: build and maintain connection.
Creating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park City has been amongst the top performers in the nation for patient experience. Long-time operations manager Pati Colvin and nursing supervisor Teresa Stone share the secrets to their years at the top. Spoiler alert—it's deliberate small steps.
University of Utah School of Dentistry student Lauren Kvam shares a personal story of her struggles from last year, and her hope for brighter days.
While many people run away from loss and grief, Katherine Supiano, director of caring connections, embraces it and those going through it. With the help of her community, she facilitates healing through compassionate support systems, evidence-based training, and emotional validation.
The Resiliency Center's Jean Whitlock and Megan Call provide a step-by-step guide for infusing frequent and efficient storytelling into your workday.
Value culture encourages us to look for and resolve our day-to-day problems and inefficiencies by asking, “What’s the pebble in my shoe?” But what happens when the pebble is in the patient’s shoe? Recent biomedical engineering grad Kyler Hodgson, operations manager Sarah Burton, and gastroenterology chief John Fang share how listening to patients can result in solutions that meet patient needs.
Leadership is not a destination, but a journey where you’re constantly evolving and entering new stages. Dayle Benson, chief of staff of clinical affairs and executive director of the University of Utah Medical Group, shares how to practice and embrace generativity to nurture the skills of those around you and become a better leader.
Chris Fairbank, director of organizational development, gives practical advice for using feedback from the Hospitals and Clinics WellCheck survey as a springboard for dialogue and growth, rather than a yardstick of personal leadership.
Accelerate editors reached out to leaders from across the health system to find out what they’re reading this summer for our inaugural summer reading list. From speculative fiction to social science touchstones, there's a book here worth pursuing on a long summer evening or an upcoming vacation.
Patient relations specialist Terri Berg shares her personal story of heartbreaking loss and struggles from last year, and how the support of her team helped her through it.
For patients, interpersonal and communication skills are the primary indicator of the provider’s competence and expertise. In this article, Graham Walker, Jeff Elton, Erin McCormack, Nickole Canfield, and Mari Ransco outline widely regarded best practices and resources for webside communication.
Simulation Center director Madeline Lassche shares her personal story of grief and struggle from last year, and how the support of her family and team members has guided her through it all.
Around 120 Utahns are diagnosed with HIV/AIDS every year. Rylee Curtis and Peter Weir sit down with Adam Spivak, co-founder of Utah’s only free PrEP clinic, and Ahmer Afroz, executive director of the Utah AIDS Foundation, to discuss the origin of HIV/AIDS and its prevention and treatment in Utah. This is Part 1 of a two-part episode.
The Resiliency Center's Wellness Champion Program shares posters from this year's Annual Well-being and Resilience Poster Fair.
What would it take to eradicate new HIV infections in Utah? Rylee Curtis and Peter Weir sit down with Adam Spivak, co-founder of Utah’s only free PrEP clinic, and Ahmer Afroz, executive director of the Utah AIDS Foundation, to discuss the challenges of community health in Utah. This is Part 2 of a two-part episode.
Intimate partner violence, rape, and sexual assault are hard topics to discuss. Kathy Franchek-Roa and Marty Liccardo provide positive strategies to work through these difficult issues.
While mental health access through insurance coverage has improved, efficient screening and placement is key to getting patients into mental health care. By taking deliberate steps to integrate depression screening into primary and specialty care office visits, patients are more likely to access mental health resources.
Redwood Health Center physician Eli Moreno shares a simple exercise to cut through vaccine misinformation and empower patients to make educated decisions.
Research scientist Saba Parvez shares his personal story of grief and struggle from last year, and his hope and silver linings for the future.
Chief Medical Informatics Officer Maia Hightower reflects on her grandmother’s experience and optimism to share a message of hope for meaningful change as we approach the one-year anniversary of George Floyd’s death.
Emergency Medicine physician Megan Fix shares her personal story of how the simple act of a colleague asking, “No really, how are you?” changed her life.
After a near-death experience, University of Utah Health Senior Value Engineer, Luca Boi, walked away with minor bruising and three powerful lessons.
Addiction specialist psychiatrist Beth Howell addresses the stigma and silence of substance abuse in health professions. If you or someone you know is struggling, there’s a global community of anonymized support.
Step into the shoes of James Mwizerwa, environmental services supervisor, to learn how he and his team stay resilient and persevere through their demanding work.
Many people, including health care professionals, are turning to alcohol and other substances to help cope with the stresses of Covid-19. Licensed psychologist Kelly Lundberg shares how to talk to colleagues who may be silently suffering.