09 12 curtis multilingual videos header
Jen Rosio, University of Utah Health
Building Health Literacy: Choosing the Right Care
Health education is a service that local community-based organizations want to provide underserved community members with and that can help our direct care teams. University of Utah Health’s Community Engagement team works with the community to provide foundational health education support in 17 languages.

ocal community-based organizations and not-for-profits fill in gaps in societal services that community members have difficulty accessing. Services can range from case management, health insurance enrollment, to legal assistance, mental health support, and more. As we continue to have conversations with the community and get direct feedback on their needs, we often hear that the need for health information and resources in languages besides English remains high.   

Community members have a deep desire for foundational health education and community service providers want to help promote it among their other services. Especially as it directly ties to structural and social determinants of health.

As a healthcare organization, we have a great opportunity to help both the community and our direct care teams with supplemental health education in languages other than English.   

Following suit of the ‘What is Health Insurance’ video series from University of Utah Health Plan’s Community Outreach team, we worked directly with community leaders, members, and University Health partners to create a new health literacy video series, “Choosing the Right Care.” These videos demonstrate the differences between the Emergency Department (ED), Urgent Care (UC), and Primary Care in 17 languages, including English. The content is structured from our “Know Where to Go Guide,” which is now also translated into multiple languages. These videos provide an additional layer of inclusivity as they’re accessible to community members who may be preliterate.  

Please share these resources with your patients. They are a great tool to guide an educational conversation with patients in the exam room. They can be especially helpful if a patient would be best seeking a different level of care or has questions. 

We strive to meet community and patient needs, no matter the language or level of familiarity with our complex healthcare system. We are excited to continue working with the community and our internal partners to make health education accessible. 



















RyLee Curtis

Director, Community Engagement, University of Utah Health

Subscribe to our newsletter

Receive the latest insights in health care impact, improvement, leadership, resilience, and more.