University of Utah Health Patient Design Studio is a small group of patients who meet with improvers from across the health care system. The designers are both patients and caregivers. Some are healthy, some are chronically ill; some feel comfortable with technology and others are technology novices. All are passionate about improving the delivery of health care for patients and provide thoughtful feedback about specific improvement projects from patient education to wayfinding and beyond.

Advise Utah (virtual) is an online community of patients that provides targeted feedback about specific projects to improvers across the health care system through a short monthly survey. This targeted feedback is used to help improve health care delivery for patients at University of Utah Health and brings a wider variety of voices to our in-person Patient Design Studio. If you are interested in joining the conversation, email epe@hsc.utah.edu.

Patient Experience is a system-wide initiative that helped establish U of U Health’s cultural foundation of patient-centered care. Based on an intricate operational process that has been developed over the past 10 years, Patient Experience supports data transparency, infusion of the patient voice, and continuous engagement of nearly every member of our clinical faculty and workforce. An outgrowth of Patient Experience, Accelerate has always been a partner in sharing the stories of our dedicated health care teams.

Learn more about Patient Experience here.

The Resiliency Center promotes individual and system resilience as integral to the work of caring for patients, producing innovative research, and training future health care professionals. The Resiliency Center serves as a hub for coordinating organization-wide wellness services, advocacy efforts, and innovative programming. They provide resources essential to professional fulfillment. We are honored to call the Resiliency Center a partner in sharing stories of resilience in health care.

Well-Systems is our current collaborative to promote rapid well-being resources and communication in response to the Covid-19 pandemic.

Learn more about the Resiliency Center here.

System Quality, comprising the departments of Quality, Infection Prevention, Accreditation, Patient Safety, and Value Engineering, provides the extensive support network required to ensure the safety and quality of over one million annual patient visits. They exceed the stringent ISO9001 compliance standards and conduct value improvement efforts to increase quality and affordability. It’s no wonder U of U Health makes the annual short list of top ranked academic centers in the nation. We are honored to call System Quality a partner in sharing stories of health care improvement.

Safety Stories and Problem Solving collaboratives promote a culture of safety and problem solving.

Learn more about System Quality here.

Nurse Leader Rounding is an inpatient (UH, NRH, HCH, UOC) nursing initiative focused on helping nurse leaders develop and implement a rounding practice to identify opportunities for improvement and staff recognition. Nurse leaders dedicate time to visit with patients to discuss safety concerns, pain needs, plan of care, and communication with staff. In return, they are able to gain real-time feedback, perform immediate service recovery, and follow-up with staff with both compliments and constructive feedback. 

Learn more about Nurse Leader Rounding here.

Complete Clinician is a group of clinician educators who are working to integrate relationship management skills into medical training to help create a more well-rounded, complete clinician. The collaborative is focused on developing a suite of supporting education materials designed to build on the existing “Complete Clinician Model” framework, further exploring catalysts and barriers to training, Golden Quadrant domains, and other Complete Clinician Model concepts.