When learners can safely acquire knowledge and skills, the patients cared for by the team and the future patients of the learners receive optimal care.
Kathleen Timme

Most Recent
Shared Governance Implementation Toolkit for Teams

Health systems across the nation utilize shared governance programs to empower teams to make decisions impacting their practice and area of work, increase accountability and autonomy, and improve quality of patient care. The U of U Health Department of Nursing offers its model, along with tips, to assist any team in implementing shared decision-making in their respective areas.

Beginner’s Guide to Employee Engagement Data

How do I share employee engagement feedback with my team? Chief Wellness Officer Amy Locke, Resiliency Center director Megan Call, Utah Health Academics HR leader Sarah Wilson, and Organizational Development Director Chris Fairbank explain when and how to talk with your team.

University of Utah Health Department of Nursing Strategic Priorities

Chief Nursing Officer Tracey Nixon walks us through the Department of Nursing Strategic Priorities to explain what it is, how it works, and why it matters to you.

Not Just a Primary Care Concern: Inpatient Opportunities to Build Vaccine Confidence

Pediatric hospitalists and patient advocates Reena Tam and Erin Avondet shed light on the untapped opportunity to augment pediatric vaccination coverage in our communities and build vaccine confidence in the inpatient setting. They provide a host of resources and practical tips you can apply right now.

Designing Responsive and Personalized Care for Depression

Rachel Weir and Josi Rust share how the U Health system identified a gap in caring for patients struggling with depression and the screening initiative their team has designed and scaled to improve mental health screening and outreach.

Drug Addiction Consults and Substance Use Disorder Treatment at U of U Health

Physicians Jeffrey Clark and Michael Moss provide a deep dive on specialized substance use disorder (SUD) services at U of U Health for both ambulatory and inpatient settings, that bring a provider-supportive and patient-centered approach to SUD care.

Sleep Tips for Night Shift Workers

For medical professionals working night shifts, getting adequate sleep can be a challenge. The Resiliency Center’s Jamuna Jones and Clinical Nurse Coordinator Brooks McAuliffe share an evidence-based “Top 10 Tips” from the CDC's NIOSH training to help night shift workers sleep better.

Evaluating Impact: How Do You Know If It's Working?

Evaluating your improvement project is the next step in the evidence-based practice (EBP) process.

Patient Experience: Working Together Toolkit

The patient experience team shares resources to build coordination and teamwork centered on the needs of patients, caregivers, and families.

Words Matter: Words that Wound vs. Words that Soothe

Our words can build, or erode, trust with others. Manager of Patient Experience Operations Ember Hunsaker offers insight into how our words may be helping, or harming, those around us and how to balance the scales.

Respectful Handoffs: Demonstrate Trust and Safety

Patients experience multiple handoffs, or transfers of care, during their visits, surgeries, hospitalizations, and scheduling. Every handoff is an opportunity to demonstrate trust and safety. Utah’s Patient Experience team shares universal best practices to apply.

Service Recovery: Before, During, and After Mistakes Happen

What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.