Hospitalist Ryan Murphy and Value Engineer Luca Boi outline four questions to address at the outset of any improvement.

What can we do right now to make our work environment better? Chief Wellness Officer and family medicine physician Amy Locke shares a simple team-based model for identifying opportunities, sorting what’s feasible and impactful, and empowering the frontline to lead change.

The patient experience team shares a leadership guide for using patient feedback for learning, engagement, and improvement.

Introducing ourselves is a simple, yet often overlooked and underrated action to build connection with patients and caregivers. Patient experience leaders Ember Hunsaker, Mari Ransco, and Kathryn Young share why introductions are important and a simple framework to try.

Magnet Program Director Mary-Jean (Gigi) Austria explains how Nursing Shared Governance provides support for knowledge sharing, clinical skill building, and collaborative decision-making closest to the point of care.

Shared governance is a decision-making model designed to empower the people who care for patients. Chief Nursing Officer Tracey Nixon explains what it is, how it impacts you, and what to expect in the coming months.

Internal medicine residents Brian Sanders and Matt Christensen team up with senior value engineer Luca Boi to explain why investing your time honing a well-defined problem statement can pay dividends later in the ultimate success of a QI project.

The Utah Advanced Communications Training (UACT) is a virtual workshop aimed at improving the communication skills of University of Utah Health employees who interact with patients, offering tools for effective dialogue in various healthcare scenarios.

Access to medical care isn't a given. Medical students from the Tribal, Rural, and Underserved Medical Education (TRUE) Graduate Certificate program tell us first-hand experiences that helped them build a passion for complex problem solving by experiencing big, systemic challenges up close.

U of U Health's Patient and Family Advisory Council and Advise Utah, recently gathered feedback from patients and caregivers on patient communication. Their answers: empower me with more information. Patient Experience's Corrie Harris and Shayma Salih share insights from these advisory councils.

Strategic planning can feel overwhelming—good thing there’s a framework to help make it easier. Project management expert Kripa Kuncheria introduces Goal Pyramid—a strategic framework for goal setting that helps translate big ideas into manageable actions.

Although power can be good, it has negative connotations. We convened a group of local and national experts to unpack the concept of power dynamics. Nursing Director Shegi Thomas and Organizational Development Consultant Shelia Sconiers distilled our conversation into practical strategies for leaders to build positive power dynamics that engage and empower teams.