How do I share employee engagement feedback with my team? Chief Wellness Officer Amy Locke, Resiliency Center director Megan Call, Utah Health Academics HR leader Sarah Wilson, and Organizational Development Director Chris Fairbank explain when and how to talk with your team.
Chief Nursing Officer Tracey Nixon walks us through the Department of Nursing Strategic Priorities to explain what it is, how it works, and why it matters to you.
Pediatric hospitalists and patient advocates Reena Tam and Erin Avondet shed light on the untapped opportunity to augment pediatric vaccination coverage in our communities and build vaccine confidence in the inpatient setting. They provide a host of resources and practical tips you can apply right now.
Rachel Weir and Josi Rust share how the U Health system identified a gap in caring for patients struggling with depression and the screening initiative their team has designed and scaled to improve mental health screening and outreach.
Physicians Jeffrey Clark and Michael Moss provide a deep dive on specialized substance use disorder (SUD) services at U of U Health for both ambulatory and inpatient settings, that bring a provider-supportive and patient-centered approach to SUD care.
For medical professionals working night shifts, getting adequate sleep can be a challenge. The Resiliency Center’s Jamuna Jones and Clinical Nurse Coordinator Brooks McAuliffe share an evidence-based “Top 10 Tips” from the CDC's NIOSH training to help night shift workers sleep better.
Evaluating your improvement project is the next step in the evidence-based practice (EBP) process.
The patient experience team shares resources to build coordination and teamwork centered on the needs of patients, caregivers, and families.
Our words can build, or erode, trust with others. Manager of Patient Experience Operations Ember Hunsaker offers insight into how our words may be helping, or harming, those around us and how to balance the scales.
Patients experience multiple handoffs, or transfers of care, during their visits, surgeries, hospitalizations, and scheduling. Every handoff is an opportunity to demonstrate trust and safety. Utah’s Patient Experience team shares universal best practices to apply.
What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.
What do patients want? University of Utah Health’s patient experience team reveals what fifteen years of evolving qualitative analysis of hundreds of thousands of patient voices have taught us.
