It’s important as health care providers to not assume what someone’s journey might look like but to be aware of the services offered to patients."
Ariel Malan and Andy Rivera

Most Recent
Why Introductions are Important to Patients

Introducing ourselves is a simple, yet often overlooked and underrated action to build connection with patients and caregivers. Patient experience leaders Ember Hunsaker, Mari Ransco, and Kathryn Young share why introductions are important and a simple framework to try.

Reduce, Reuse, Recycle: Garbage is Never Gone

We’ve all heard it before: reduce, reuse, recycle. But why should we care? And how do we begin? Sarah Schlaefke from the Sustainability Office highlights the benefits of recycling here is Salt Lake City and offers practical tips for getting started.

Shared Governance: A Foundation for a Culture of Nursing Excellence

Magnet Program Director Mary-Jean (Gigi) Austria explains how Nursing Shared Governance provides support for knowledge sharing, clinical skill building, and collaborative decision-making closest to the point of care.

Shared Governance: Harnessing Our Collective Strengths

Shared governance is a decision-making model designed to empower the people who care for patients. Chief Nursing Officer Tracey Nixon explains what it is, how it impacts you, and what to expect in the coming months.

Patient Insights: Effective Feedback During Hospitalization

U of U Health's patient family advisory councils, Patient Design Studio and Advise Utah, recently gathered feedback from patients and caregivers on inpatient surveys and communication. Patient Experience's Emily Izzo, Corrie Harris, and Marcie Hopkins share insights from these advisory councils.

What Goldilocks Can Teach You About Problem Statements

Internal medicine residents Brian Sanders and Matt Christensen team up with senior value engineer Luca Boi to explain why investing your time honing a well-defined problem statement can pay dividends later in the ultimate success of a QI project.

TRUE Stories—Fostering a Passion for Solving Big Problems

Access to medical care isn't a given. Medical students from the Tribal, Rural, and Underserved Medical Education (TRUE) Graduate Certificate program tell us first-hand experiences that helped them build a passion for complex problem solving by experiencing big, systemic challenges up close.

Patient Insights: MyChart Messages, Updates, and Health Maintenance

U of U Health's patient family advisory councils, Patient Design Studio and Advise Utah, recently gathered feedback from patients and caregivers on patient communication. Their answers: empower me with more information. Patient Experience's Emily Izzo and Corrie Harris share insights from these advisory councils.

How a Goal Pyramid Can Help Translate Strategy Into Action

Strategic planning can feel overwhelming—good thing there’s a framework to help make it easier. Project management expert Kripa Kuncheria introduces Goal Pyramid—a strategic framework for goal setting that helps translate big ideas into manageable actions.

How Objectives and Key Results (OKRs) Build Team Focus

Objectives and Key Results (OKRs) are another goal setting framework you can use to keep project teams on track. Project management expert Kripa Kuncheria explains OKRs and provides health care examples and templates to try right now.

Using Positive Power Dynamics to Engage and Empower Teams

Although power can be good, it has negative connotations. We convened a group of local and national experts to unpack the concept of power dynamics. Nursing Director Shegi Thomas and Organizational Development Consultant Shelia Sconiers distilled our conversation into practical strategies for leaders to build positive power dynamics that engage and empower teams.

Your Guide to the Updated Masking Policy for Teams, Patients, and Caregivers

As we transition from universal masking to optional masking, we can expect a wide range of emotions from our teams, patients, and their caregivers. Providing clarity is one of the kindest things we can do for our teams and patients in the midst of change. Use this guide to help talk about it.