Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.
Problems. We all have them. Whether it’s a check engine light or an adverse patient safety event, we first need to discover what’s causing the problem before trying out solutions. Senior Value Engineer Luca Boi and a team of Oncology residents get to the root cause using a fishbone diagram.
Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help clarify complex processes.
Quantitative and qualitative methods are the engine behind evidence-based knowledge. Tallie Casucci, Gigi Austria, and Barbara Wilson provide a basic overview of how to differentiate between the two.
The practice of medicine is recognized as a high-risk, error-prone environment. Anesthesiologist Candice Morrissey and internist and hospitalist Peter Yarbrough help us understand the importance of building a supportive, no-blame culture of safety.
Many people ask, “What am I supposed to report?” or “Does this count?” Hospitalist Ryan Murphy explains the basic vocabulary of patient safety event reporting, informing the way we recognize harm and identify and report threats to safety.
Why do some organizations thrive during a crisis while others flounder? Iona Thraen, director of patient safety, joined forces with her ARUP Laboratory colleagues to learn how the world-renowned national reference lab adapted to the pandemic. Leaders created a culture of safety by putting innovation, learning, and patient-centered care at the heart of all their efforts.
Relationship building isn’t typically the focus of medical training but is a necessary skill for truly excellent clinicians. Deirdre, Joni, Jared and colleagues developed a model to integrate relationship management skills into medical training, helping create a more well-rounded, complete clinician.
Almost one year ago the novel coronavirus turned longstanding educational approaches on their heads. Savvy educators responded to the challenge. Learn how U of U Health Medical School faculty pivoted to online learning in just three days, improving long-term education decision-making along the way.
Setting goals is part of human nature, and the beginning of a new year always seems to accelerate it. Senior Value Engineer Cindy Spangler provides a framework for breaking down larger goals into smaller, more manageable steps so you’re set up for success.
Large gatherings are out for the holidays this year. Thankfully, Senior Value Engineer and Thanksgiving enthusiast Cindy Spangler is prepared. She’s drawing from her improvement toolbox to rethink both what and how to celebrate safely this year.
Anesthesiology techs are essential to the care team, but they are challenged by high turnover. Anesthesia resident Michael Van Tienderen, who was a tech for seven years before going to medical school, worked with fellow resident Matt O’Neal, anesthesiologist Emily Drennan, and senior value engineer Cindy Spangler to develop a lasting solution focused on culture change and career growth for these crucial care team members.
