Most Recent
Psychological First Aid for Your Team

Frequent and meaningful communication is a hallmark of high-performing teams, and it matters even more during a crisis. The Resiliency Center’s Megan Call and Amy Locke share helpful resources and a list of prompts to connect your team.

Evaluating Impact: How Do You Know If It's Working?

Evaluating your improvement project is the next step in the evidence-based practice (EBP) process.

Lessons from the Community: Trust Starts With Individuals

Director of community engagement RyLee Curtis, Pharmacy resident Caitlyn Blake, and Informatics Pharmacist David ElHalta share how a project to increase cultural responsiveness took an unexpected turn.

Mindful Movement: A Path to Holistic Well-Being

Well-being experts Britta Trepp and David Sandweiss prioritize personal well-being through holistic approaches, including mindful movements and connecting with nature. Learn how these practices boost mental, physical, and emotional health, enhancing productivity and reducing stress for a more balanced life.

Patient Experience: Working Together Toolkit

The patient experience team shares resources to build coordination and teamwork centered on the needs of patients, caregivers, and families.

Words Matter: Words that Wound vs. Words that Soothe

Our words can build, or erode, trust with others. Manager of Patient Experience Operations Ember Hunsaker offers insight into how our words may be helping, or harming, those around us and how to balance the scales.

Respectful Handoffs: Demonstrate Trust and Safety

Patients experience multiple handoffs, or transfers of care, during their visits, surgeries, hospitalizations, and scheduling. Every handoff is an opportunity to demonstrate trust and safety. Utah’s Patient Experience team shares universal best practices to apply.

Service Recovery: Before, During, and After Mistakes Happen

What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.

5 Ways You Can Contribute to the UUHC Operational Plan

In an organization as big as U of U Health, it’s hard to know where our work fits into the big picture. System Planning Manager Cassandra Taft highlights five ways teams can meaningfully contribute to Operational Plan priorities, regardless of job role or responsibility.

Key Behaviors: Master What Matters to Patients

Looking for a refresher in simple behaviors that matter to patients? Manager of Patient Experience Operations Kathryn Young shares a framework that works for all areas of care.

The Five Elements of Patient Experience

What do patients want? University of Utah Health’s patient experience team reveals what fifteen years of evolving qualitative analysis of hundreds of thousands of patient voices have taught us.

Building Health Literacy: Choosing the Right Care

Health education is a service that local community-based organizations want to provide underserved community members with and that can help our direct care teams. University of Utah Health’s Community Engagement team works with the community to provide foundational health education support in 17 languages.