When Are We Consumers and When Are We Patients?
U of U Health Senior Director of Patient Experience Mari Ransco explains the importance and empowerment of distinguishing between meeting patient versus consumer needs.
Most Recent
Unraveling the Inevitable: Is Medicare for All the Answer?
It’s a truism: the cost of care is unsustainable. But what’s the fix? In this new series for Accelerate, Zac Watne, Senior Manager of Payment Innovation, interviewed U of U Health leaders to get their thoughts on one of the most controversial fixes making headlines: Medicare for All.
Vision, Guardrails and Empowerment: Working in a Team of Teams Culture
In this provocative thought piece, hospitalists and system leaders Kencee Graves and Bob Pendleton explain the “team of teams” approach to becoming more nimble, responsive, and adaptable to the demands of our changing world.
The Culture Advantage: How EVS Transformed Room Turn Time
Innovative teams solve problems by being curious, not by assigning blame. Environmental Services’ James Mwizerwa and Cooper Riley explain their deliberative approach to the long-standing and complex problem of getting inpatient rooms ready for the next patient.
Don’t Just Be an Advocate, Ask Questions
We pride ourselves on advocating for our patients, our colleagues, and ourselves—but could this approach be holding us back? As a pediatrician who cares for medically fragile children with complex needs, Michelle Hofmann examines how asking different questions can help us arrive at better decisions.
Three Patient-Centered Insights from Four Years of Feedback
Four years ago, U of U Health established the Patient Design Studio—a monthly meeting where patients give feedback to frontline teams generating system improvements. Four years of deep listening and feedback reveal three insights applicable to anyone looking to make their care more patient-centered.
3 Lessons from 300 Stories of Improvement, Leadership and Wellness
Three years, 300 stories and over 70,000 people have taught us how the power of story, the impact of teams, and the hard work of health care connects with the world.
Three Challenges for the Next Decade of Health Care
Patients will ask three things of us over the next decade of health care improvement: help me live my best life, make being a patient easier, and make care affordable. To meet those needs health care must shift—from organizing around a patient’s biology to understanding the patient’s biography.
The Practical Psychologist: How to Cultivate Self-Compassion
In a new column, the Practical Psychologist is here to answer your mental health questions. This week: a 30-second exercise you can do right now to build more self-compassion.
What I'm Reading: The Art of Gathering
Meetings often default to logistics, platitudes, or maintaining norms, the Resiliency Center’s Megan Whitlock explains. By thinking of meetings as gatherings we can turn them into a powerful tool to bring about something every workplace needs more of: belonging.
The High Reliability Thanksgiving
Every year, Cindy Spangler hosts ‘Friendsgiving’ for over forty friends, family, and work colleagues. Cindy is also a senior value engineer and associate editor for Accelerate. So we asked: what is the process behind a successful Thanksgiving?
Leadership Is Harder Than It Looks—Here Are Two Ways to Make It Easier
With thoughtful consideration of lessons learned from more than 20 years of nursing, nurse manager Shegi Thomas works to make life better for patients and staff. Along with opening our internal medicine unit 4 years ago, Shegi brings perspective from rehab, newborn intensive care, and from organizations like the WHO, to sum up a few leadership principles applicable to any team.
