Value Week is a unique collaborative event that brings together U of U Health’s improvement community to recognize the important and impactful work conducted throughout our organization.

Chief Medical Quality Officer Bob Pendleton kicks off our week-long celebration of improvement and community during University of Utah Health Value Week.

The Effective Communicator spoke with Tom Miller, Utah’s Chief Medical Officer, about respectful communication in the workplace. His tips? Go slow, set boundaries, and pick up the phone. Bonus: why he uses Emojis in text messages.

There were eyerolls when David Sandweiss, medical director at Primary Childrens’ rapid treatment unit, first rang mindfulness bells to begin the daily safety huddle. But he kept at it. His four-step process is now a resiliency-building morning ritual that any team can implement.

Changing practice is personal. It doesn’t happen through edict or mandate. Changing practice requires ongoing respectful dialogue. It requires clear vision, data-driven analysis and the support of a dedicated team. Changing practice takes longer that you think it will. In this example, we recognize the power of a partnership in this challenging and important work.

Changing practice is personal. It doesn’t happen through edict or mandate. Changing practice requires ongoing respectful dialogue. It requires clear vision, data-driven analysis and the support of a dedicated team. Changing practice takes longer that you think it will. In this example, we recognize the power of a partnership in this challenging and important work.

Senior Value Engineer Luca Boi applies the Lean concept of waste to health care and explains how learning to see the “Seven Wastes” can help focus your efforts.

Director of Patient Experience Mari Ransco and Chief Medical Officer of Ambulatory Health Richard Orlandi give a primer on the future of exceptional patient experience at University of Utah Health.

Whether it means patients’ “experience”, patients’ “satisfaction” or “patient-centered”, service reflects the patients’ perspective.

mEVAL is the system U of U Health uses to collect patient-reported outcomes (PROs). Of course, it’s what we do with the data that matters. mEVAL analytics team lead Josh Biber and cardiologist Josef Stehlik share how measuring PROs in the Cardiovascular Center is changing the ways clinicians treat and care for patients.

As the director of nursing at Huntsman Cancer Hospital, Sue Childress shares her passion for improvement with a team of hundreds of nurses and HCAs. Learn how a cape and hat inspired Childress’ nursing career, and a passion for cultivating innovation.

University of Utah Health’s best thinkers came together to tackle a major problem: burnout. Last year, 40 teams across the health system took on the challenge as part of the Resiliency Center’s Wellness Champion Poster Session. The results? Fulfilling basic needs like scheduling autonomy, being heard, and building a community all make a big difference.