Creating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park City has been amongst the top performers in the nation for patient experience. Long-time operations manager Pati Colvin and nursing supervisor Teresa Stone share the secrets to their years at the top. Spoiler alert—it's deliberate small steps.
The Resiliency Center's Jean Whitlock and Megan Call provide a step-by-step guide for infusing frequent and efficient storytelling into your workday.
Chief Wellness Officer Amy Locke shares practical strategies for leaders to address the real tension we’re feeling between the desire to take a break and the increasing workload.
Value culture encourages us to look for and resolve our day-to-day problems and inefficiencies by asking, “What’s the pebble in my shoe?” But what happens when the pebble is in the patient’s shoe? Recent biomedical engineering grad Kyler Hodgson, operations manager Sarah Burton, and gastroenterology chief John Fang share how listening to patients can result in solutions that meet patient needs.
Patient relations specialist Terri Berg shares her personal story of heartbreaking loss and struggles from last year, and how the support of her team helped her through it.
For patients, interpersonal and communication skills are the primary indicator of the provider’s competence and expertise. In this article, Graham Walker, Jeff Elton, Erin McCormack, Nickole Canfield, and Mari Ransco outline widely regarded best practices and resources for webside communication.
Simulation Center director Madeline Lassche shares her personal story of grief and struggle from last year, and how the support of her family and team members has guided her through it all.
What would it take to eradicate new HIV infections in Utah? Rylee Curtis and Peter Weir sit down with Adam Spivak, co-founder of Utah’s only free PrEP clinic, and Ahmer Afroz, executive director of the Utah AIDS Foundation, to discuss the challenges of community health in Utah. This is Part 2 of a two-part episode.
Intimate partner violence, rape, and sexual assault are hard topics to discuss. Kathy Franchek-Roa and Marty Liccardo provide positive strategies to work through these difficult issues.
The Resiliency Center's Wellness Champion Program shares posters from this year's Annual Well-being and Resilience Poster Fair.
Around 120 Utahns are diagnosed with HIV/AIDS every year. Rylee Curtis and Peter Weir sit down with Adam Spivak, co-founder of Utah’s only free PrEP clinic, and Ahmer Afroz, executive director of the Utah AIDS Foundation, to discuss the origin of HIV/AIDS and its prevention and treatment in Utah. This is Part 1 of a two-part episode.
