In an era where equity, diversity, and inclusion (EDI) are paramount for organizations striving for meaningful change, the challenges of prioritizing and advancing EDI initiatives have come to the forefront. Experienced EDI professionals William Smith and Katty Youd share valuable insights on the challenges and strategies involved in advancing EDI initiatives, from fostering trust and facilitating conversations to navigating cultural shifts and institutional support.

Frequent and meaningful communication is a hallmark of high-performing teams, and it matters even more during a crisis. The Resiliency Center’s Megan Call and Amy Locke share helpful resources and a list of prompts to connect your team.

Director of community engagement RyLee Curtis, Pharmacy resident Caitlyn Blake, and Informatics Pharmacist David ElHalta share how a project to increase cultural responsiveness took an unexpected turn.

Evaluating your improvement project is the next step in the evidence-based practice (EBP) process.

Well-being experts Britta Trepp and David Sandweiss prioritize personal well-being through holistic approaches, including mindful movements and connecting with nature. Learn how these practices boost mental, physical, and emotional health, enhancing productivity and reducing stress for a more balanced life.

The patient experience team shares resources to build coordination and teamwork centered on the needs of patients, caregivers, and families.

Our words can build, or erode, trust with others. Manager of Patient Experience Operations Ember Hunsaker offers insight into how our words may be helping, or harming, those around us and how to balance the scales.

Patients experience multiple handoffs, or transfers of care, during their visits, surgeries, hospitalizations, and scheduling. Every handoff is an opportunity to demonstrate trust and safety. Utah’s Patient Experience team shares universal best practices to apply.

What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.

What do patients want? University of Utah Health’s patient experience team reveals what fifteen years of evolving qualitative analysis of hundreds of thousands of patient voices have taught us.

Looking for a refresher in simple behaviors that matter to patients? Manager of Patient Experience Operations Kathryn Young shares a framework that works for all areas of care.

Health education is a service that local community-based organizations want to provide underserved community members with and that can help our direct care teams. University of Utah Health’s Community Engagement team works with the community to provide foundational health education support in 17 languages.