Most Recent
Drug Addiction Consults and Substance Use Disorder Treatment at U of U Health

Physicians Jeffrey Clark and Michael Moss provide a deep dive on specialized substance use disorder (SUD) services at U of U Health for both ambulatory and inpatient settings, that bring a provider-supportive and patient-centered approach to SUD care.

Sleep Tips for Night Shift Workers

For medical professionals working night shifts, getting adequate sleep can be a challenge. The Resiliency Center’s Jamuna Jones and Clinical Nurse Coordinator Brooks McAuliffe share an evidence-based “Top 10 Tips” from the CDC's NIOSH training to help night shift workers sleep better.

Evolving EDI: Facing Challenges, Fostering Change

In an era where equity, diversity, and inclusion (EDI) are paramount for organizations striving for meaningful change, the challenges of prioritizing and advancing EDI initiatives have come to the forefront. Experienced EDI professionals William Smith and Katty Youd share valuable insights on the challenges and strategies involved in advancing EDI initiatives, from fostering trust and facilitating conversations to navigating cultural shifts and institutional support.

Psychological First Aid for Your Team

Frequent and meaningful communication is a hallmark of high-performing teams, and it matters even more during a crisis. The Resiliency Center’s Megan Call and Amy Locke share helpful resources and a list of prompts to connect your team.

Lessons from the Community: Trust Starts With Individuals

Director of community engagement RyLee Curtis, Pharmacy resident Caitlyn Blake, and Informatics Pharmacist David ElHalta share how a project to increase cultural responsiveness took an unexpected turn.

Evaluating Impact: How Do You Know If It's Working?

Evaluating your improvement project is the next step in the evidence-based practice (EBP) process.

Mindful Movement: A Path to Holistic Well-Being

Well-being experts Britta Trepp and David Sandweiss prioritize personal well-being through holistic approaches, including mindful movements and connecting with nature. Learn how these practices boost mental, physical, and emotional health, enhancing productivity and reducing stress for a more balanced life.

Patient Experience: Working Together Toolkit

The patient experience team shares resources to build coordination and teamwork centered on the needs of patients, caregivers, and families.

Words Matter: Words that Wound vs. Words that Soothe

Our words can build, or erode, trust with others. Manager of Patient Experience Operations Ember Hunsaker offers insight into how our words may be helping, or harming, those around us and how to balance the scales.

Respectful Handoffs: Demonstrate Trust and Safety

Patients experience multiple handoffs, or transfers of care, during their visits, surgeries, hospitalizations, and scheduling. Every handoff is an opportunity to demonstrate trust and safety. Utah’s Patient Experience team shares universal best practices to apply.

Service Recovery: Before, During, and After Mistakes Happen

What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.

The Five Elements of Patient Experience

What do patients want? University of Utah Health’s patient experience team reveals what fifteen years of evolving qualitative analysis of hundreds of thousands of patient voices have taught us.