Quoteworthy
We need to train continuously and retrain when something changes or a lot of time has passed. Everyone needs a refresher now and then to deliver a reliable experience.
Luca Boi

Most Recent
Right Tool, Right Team: The Power of Predictive Analytics

One of health care’s biggest ideas is predictive analytics — looking at large amounts of data to predict future patient behavior or outcomes. Jeff Young, Associate Director in Decision Support, worked with a multi-disciplinary team to put predictive analytics into action. Here, he shares why innovation is nothing without the team.

Psychological Safety for Teams

Psychological safety is crucial for the medical field to innovate and improve. Teams must feel safe and open to expressing concerns and reporting errors. Psychiatrists Jennifer O’Donohoe and Kristi Kleinschmit share tips to create a more psychologically safe environment for your team.

Fishbone Diagram: A Tool to Organize a Problem’s Cause and Effect

Problems. We all have them. Whether it’s a check engine light or an adverse patient safety event, we first need to discover what’s causing the problem before trying out solutions. Senior Value Engineer Luca Boi and a team of Oncology residents get to the root cause using a fishbone diagram.

Let the Process Map Be Your Guide

Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help clarify complex processes.

How to Sustain Your Patient Experience Culture

Creating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park City has been amongst the top performers in the nation for patient experience. Long-time operations manager Pati Colvin and nursing supervisor Teresa Stone share the secrets to their years at the top. Spoiler alert—it's deliberate small steps.

Pebble in Who’s Shoe? PegPad Patient-driven Design

Value culture encourages us to look for and resolve our day-to-day problems and inefficiencies by asking, “What’s the pebble in my shoe?” But what happens when the pebble is in the patient’s shoe? Recent biomedical engineering grad Kyler Hodgson, operations manager Sarah Burton, and gastroenterology chief John Fang share how listening to patients can result in solutions that meet patient needs.

Accelerate… But Watch Out for the Other Drivers!

After a near-death experience, University of Utah Health Senior Value Engineer, Luca Boi, walked away with minor bruising and three powerful lessons.

Why, How and Where to Disseminate Your Improvement Project

Sharing what you learned from your improvement project is the final step in the evidence-based practice (EBP) process.

Preventing Intimate Partner Violence

Health care professionals are not usually trained how to prevent Intimate Partner Violence (IPV)—only how to react/take care of patients when they have experienced it. The University of Utah Health’s Trauma and Injury Prevention team in collaboration with the Office of Network Development and Telehealth Education team are working to change this by training health care professionals to prevent IPV.

Understanding Quantitative and Qualitative Approaches

Quantitative and qualitative methods are the engine behind evidence-based knowledge. Tallie Casucci, Gigi Austria, and Barbara Wilson provide a basic overview of how to differentiate between the two.

7 Essential Elements of Suicide Care

A step-by-step discussion of the 7 elements of suicide care.

Culture of Safety

The practice of medicine is recognized as a high-risk, error-prone environment. Anesthesiologist Candice Morrissey and internist and hospitalist Peter Yarbrough help us understand the importance of building a supportive, no-blame culture of safety.