Quoteworthy
When learners can safely acquire knowledge and skills, the patients cared for by the team and the future patients of the learners receive optimal care.
Kathleen Timme

Most Recent
How Utah’s Cardiovascular Center Made (and Sustains) the Transition to Virtual Care

Director Lora Stratton details how Utah’s Cardiovascular Center leveraged team creativity and rapid problem solving to make—and sustain—the shift to virtual care. Cardiologist Anu Abraham shares what it looks like in practice.

Find the Root of the Problem to Achieve Long Term Solutions

Anesthesiology techs are essential to the care team, but they are challenged by high turnover. Anesthesia resident Michael Van Tienderen, who was a tech for seven years before going to medical school, worked with fellow resident Matt O’Neal, anesthesiologist Emily Drennan, and senior value engineer Cindy Spangler to develop a lasting solution focused on culture change and career growth for these crucial care team members.

Respect the Disease Process—Don’t Fear It

Kim Orton, Pediatric Clinical Nurse Coordinator for Epilepsy within the Division of Neurology, shares some insights on what it's like returning to the workplace and how we can keep each other safe.

Safety Is Central To Our "New Normal"

In this new miniseries director of patient safety Iona Thraen examines our safety and quality improvement efforts through the clarifying lens of our coronavirus response. Part 1 focuses on patient-centered care and patient safety and proves just how much patient safety is embedded in our culture.

How to Turn a Gut Feeling into a QI Project

Your gut tells you a process could be better than it is—how do you back that feeling up with hard data? Senior value engineer Luca Boi shows how undertaking a baseline analysis can jumpstart your improvement project.

Utah Advanced Communication Training (UACT)

“This is why I went into medicine—to talk to my patients and show them humanity.” In the rapid day-to-day clinical setting, that’s harder to find. Utah Advanced Communication Training (UACT) provides practical tools to enhance patient and peer interactions.

SPIKES: A Strategy for Delivering Bad News

No one likes to be the bearer of bad news—but in health care, it’s part of the job. Fortunately, there’s a simple framework to help us get through it. Hospitalist and UACT co-director Claire Ciarkowski introduces SPIKES: a simple mnemonic for delivering bad news.

Draw on a Wide Range of Evidence to Jump Start Your Improvement Project

Finding evidence to change the status quo isn’t easy; thinking about evidence in terms of how it persuades—whether subjective or objective—can make it easier. Plastic surgery resident Dino Maglić and his colleagues followed their guts and saved money by improving the laceration trays used to treat patients in the emergency department.

Designing a Virtual Clinic Workflow that Actually Works for Your Team

Chronic conditions do not pause during a pandemic. When faced with delaying the care of over 1,000 patients with neurological conditions, Susan Baggaley, Neurology Vice Chair and Ambulatory Chief Value Officer, and Vivek Reddy, Neurology Vice Chair and Inpatient Chief Value Officer, rapidly developed a new virtual visit workflow.

Telecommuting in the Time of Coronavirus

Telecommuting is a novel work mode for many of us in health care. Veteran telecommuter Christian Sherwood shares her tips for navigating the uncharted waters of taking our work and teams offsite.

Creating Safety Through Learning

What does it mean to take a system approach to problems? The discipline to learn as a team, patience to wade through hundreds of cases, and a diversity of perspectives. Utah’s Critical Care Senior Nursing Director Colleen Connelly, System Quality, Patient Safety, and Value Senior Director Sandi Gulbransen, and Associate Chief Medical Quality Officer Kencee Graves reflect on what they’ve learned by studying system problems with an interdisciplinary team.

Block by Block: Building the Future Workforce

Some challenges are so big you have to think in terms of evolution, not solution, to tackle them. Director of Strategy and Workforce Planning (GME) Sri Koduri explains how academic health systems can weather strong and weak labor markets alike by building sustainable bridges between clinical and academic communities.