In this week’s dojo Steve takes a look back at the Project Charter with a dramatic retelling of actual history.
The Value Summary is the currency of value improvement work at University of Utah Health. It creates a common improvement language through a one-page summary document. It visually guides the improver through our standardized improvement methodology while teaching improvement science principles in real time. The online Value Summary portal creates a forum to share and spread ideas and a path to earn maintenance of certification credit.
Part 1 was on how to build a box and whisker plot. In Part 2 we're defining whisker length and visualizing variation within and between the variable groups. This time we're giving you answers to the questions no one has asked.
What is a box and whisker plot? Why do I need a box and whisker plot? How do I construct a box and whisker plot (sometimes shortened to “box plot”) in Excel 2013 or lower? It's a day in the deep weeds, dojo folks. Steve heard your questions and has dedicated the next two dojos to giving you all the answers.
Why dedicate space to the hot poker that is health law and policy on this website? Context. We are an improvement community. We believe providing context is an act of respect. Talking about "the why" of complex healthcare topics (payment reform included) allows our frontline clinicians and staff to be empowered and informed.
The 8th waste is underutilization of employee talent. In this week's post of Steve's Dojo (or continuing Lean Six Sigma education), Steve revisits Taiichi Ohno’s "7 wastes" and answers why he doesn't teach the "8th waste" at University of Utah.
What if you could redesign healthcare from the ground up? If you were to start with the healthcare value-added test applied to each decision, what would healthcare delivery look, sound, and feel like? Would you be able to shake off the preconceived notions of what it takes to run a healthcare system? Would hospitals be recognizable? In this week's post of Steve's Dojo (or continuing Lean Six Sigma education), we revisit the healthcare value-added test.
The sepsis case study focused on the leadership challenges faced by hospitalists Kencee Graves and Devin Horton. This post is about the project’s technical achievement using a process improvement principle. Our system taught Epic, Utah’s electronic medical record (EMR) how to provide urgent, life-saving information to clinicians.
Complete archive of the lean six sigma training series: Steve's Dojo.
Healthcare isn’t the only industry experiencing whiplash-inducing change. Think about the significant change in the way we travel. We used to hear about a place or a particular hotel from a travel agent or friend, or gasp—the phone book. Today, the number of sites offering advice, recommendations and resources is astounding. In this post, we’re highlighting a few tried and true resources that leverage big data to make travel easier.
Standard work is a visual guide to accomplish a job quickly and accurately. We asked our resident etiquette expert, Patient Advisor Mary Martha Tripeny, to put this Lean tool to the test by creating standard work for thank you notes. The holidays are stressful enough. This year, when nagging your children to write thank you notes, give Mary Martha’s standard work a try.
Improving patient experience often starts with survey questions and comments, but reliance on these elements alone can be insufficient. Incorporating the voice and experience of the patient can provide a deeper understanding of the problem and unlock more effective solutions.