Understanding the perspectives of people we serve is paramount for successful interventions. Without knowing a patient's values, feelings, and environmental and social challenges, a team is unable to adequately create solutions that meaningfully and wholly address the problem.
Marlana Li, Tiffany Weber, Peter Hannon, Ibrahim Hammad, Brian Good, Rachel Bonnett, Candace Chow, Sara Lamb, and Jorie Colbert-Getz

Most Recent
The Culture Advantage: How EVS Transformed Room Turn Time

Innovative teams solve problems by being curious, not by assigning blame. Environmental Services’ James Mwizerwa and Cooper Riley explain their deliberative approach to the long-standing and complex problem of getting inpatient rooms ready for the next patient.


It’s been almost three years since Accelerate began (wow!). We thought it was a good time for an update. If you've been here before, you'll see that we’ve made changes to the site based directly on your feedback. Here we share how we've improved the site. Thank you for sharing your opinions, and keep them coming!

Time For Change: How Reexamining Practice Improved Length of Stay in Labor and Delivery

Improvement isn’t just for one area of academic medicine. The right improvement can mean improved patient and trainee experience, reduced cost and a more engaged staff. Nurse Manager Bernice Tenort, physician Brett Einerson, and an interdisciplinary team ended up solving many challenges by tackling a long-standing problem: wait time in labor and delivery.

Value Week 2019: Daily Updates

Value Week is a unique collaborative event that brings together U of U Health’s improvement community to recognize the important and impactful work conducted throughout our organization.

Exceptional Patient Experience: An Ideal Worth Striving For

Director of Patient Experience Mari Ransco and Chief Medical Officer of Ambulatory Health Richard Orlandi give a primer on the future of exceptional patient experience at University of Utah Health.

To Improve, Be Patient and "Care a Whole Awful Lot"

General Surgery resident Riann Robbins is on a journey to reduce unnecessary tests. She recently shared her team's work to tackle ABG testing in critical care at the annual Department of Surgery Value Symposium. What did she learn? Be patient and persistent. As Seuss said, “Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.”

Systems Approach to Error

Medical errors often occur due to system failure, not human failure. Hospitalist Kencee Graves helps explain why we need to evaluate medical error from a system standpoint.

The Hard Work of Health Care Certainty

University of Utah Health’s success is driven by teams doing the right work for our patients — and sharing that work across the system. Chief Medical Quality Officer Bob Pendleton reflects on the universal importance of continuous improvement while looking at health care through the eyes of a patient.

How Burn Clinic Implemented Patient Reported Outcomes

Including patients in treatment planning improves their experience, and patient reported outcomes (PROs) offer new ways to do just that — talking with patients about how treatment impacts their daily life. Clinical Nurse Coordinator Lisa McMurtrey shares the Burn Clinic team’s award-winning work implementing PROs during patient visits without disrupting flow.

Spend Time Thinking Slow

Kyle Bradford Jones is back, this time with a deep dive into decision-making. Jones uses psychology to explain why it takes so long to adopt new evidence into our clinical practice and argues that we need to actively schedule time together in order to reflect.