Incremental improvements, like introducing team members to a patient, can have a big impact on a patient’s experience. Neurologist Pete Hannon shares how his team has improved communication to earn trust and confidence.
We all do it. We draw a blank on our password, get locked out of login, “…duo what?” and so on. And then we wait for a University of Utah Health service desk saint who makes our machine work again. To help lighten their load a bit—and make our lives easier—we asked ITS Manager Mike Madsen for his “Top 4” preventive measures to avoid a call.
Generosity is a quality that leaders need now more than ever. Dayle Benson, executive director of the Medical Group and chief of staff for clinical affairs, reflects on the generous leaders in her life to help readers develop a spirit of generosity in their own leadership styles.
Coworkers are often the first to recognize when a peer is struggling under extreme stress. Psychiatrist Kristin Francis and psychologist Rob Davies share how to break through the discomfort and talk to your struggling colleague.
The Resiliency Center uses a peer support model to provide increased institutional support for UUH employees during, or after, adverse clinical events and other stressful situations. Jake Van Epps and Megan Call share resources for joining the Peer Support Program and helping others process and cope with trauma.
The number one goal of the Zero Suicide initiative is to create a culture where we feel comfortable talking openly about suicide. Program manager Rachael Jasperson turns to U of U business school’s Eric VanEpps to learn the evidence-based case for overcoming our discomfort when discussing sensitive subjects.
Chief Human Resources Officer Sarah Sherer shares how Hospitals and Clinics Human Resources is working to integrate a culture of equity, diversity and inclusion at the individual, team and system-level.
Keeping learners engaged during a talk or presentation is a challenge almost all educators have encountered. With the transition to more virtual learning over the past year, capturing learners’ attention can sometimes feel like an uphill battle. What are some tools and techniques to improve learner engagement?
Mindfulness educator and social worker Trinh Mai and research manager Eduardo Zamora normalize imposter syndrome and share institutional, interpersonal and self-compassion strategies.
Communication is a skill; it takes practice. Clinicians Caryn Peters and Patricia Liu share their method for making meaningful connections with patients and teams.
Effective recognition is key to engaging your team in the increasingly tough work we ask them to do. Luckily, we have an expert to guide us. HR’s senior director of employee experience, Christian Sherwood shares how you can better recognize your team – starting today.
The shift in medical culture to focus on well-being is a long time coming. Physicians Katie Gradick and David Sandweiss detail the development of the Resident Wellness Elective, and GME Wellness’ Rob Davies and Amy Armstrong share the greater system evolution within graduate medical education.
