“This is why I went into medicine—to talk to my patients and show them humanity.” In the rapid day-to-day clinical setting, that’s harder to find. Utah Advanced Communication Training (UACT) provides practical tools to enhance patient and peer interactions.
Patient care starts and ends with connection, whether it's in-person or virtual. Chief Medical Information Officer Maia Hightower, Medical Assistant Eileen Prats, and Physician Assistant Christin Van Dine share how a five element virtual visit is built on person-to-person human connection.
No one likes to be the bearer of bad news—but in health care, it’s part of the job. Fortunately, there’s a simple framework to help us get through it. Hospitalist and UACT co-director Claire Ciarkowski introduces SPIKES: a simple mnemonic for delivering bad news.
Finding evidence to change the status quo isn’t easy; thinking about evidence in terms of how it persuades—whether subjective or objective—can make it easier. Plastic surgery resident Dino Maglić and his colleagues followed their guts and saved money by improving the laceration trays used to treat patients in the emergency department.
University of Utah Health’s director of patient experience Mari Ransco examines the pandemic patient experience through the lens of the 5 Elements: U of U Health’s qualitative model for delivering an exceptional patient experience.
Chronic conditions do not pause during a pandemic. When faced with delaying the care of over 1,000 patients with neurological conditions, Susan Baggaley, Neurology Vice Chair and Ambulatory Chief Value Officer, and Vivek Reddy, Neurology Vice Chair and Inpatient Chief Value Officer, rapidly developed a new virtual visit workflow.
Many clinicians and patient support departments are taking a dive into virtual care. Whether by telephone, video, or chat, providers who never envisioned themselves as virtual clinicians are now suddenly just that. Veteran virtual clinician Jonathan Chao and new virtual provider Karly Pippitt share their experiences with what works.
Telecommuting is a novel work mode for many of us in health care. Veteran telecommuter Christian Sherwood shares her tips for navigating the uncharted waters of taking our work and teams offsite.
What does it mean to take a system approach to problems? The discipline to learn as a team, patience to wade through hundreds of cases, and a diversity of perspectives. Utah’s Critical Care Senior Nursing Director Colleen Connelly, System Quality, Patient Safety, and Value Senior Director Sandi Gulbransen, and Associate Chief Medical Quality Officer Kencee Graves reflect on what they’ve learned by studying system problems with an interdisciplinary team.
Some challenges are so big you have to think in terms of evolution, not solution, to tackle them. Director of Strategy and Workforce Planning (GME) Sri Koduri explains how academic health systems can weather strong and weak labor markets alike by building sustainable bridges between clinical and academic communities.
U of U Health Senior Director of Patient Experience Mari Ransco explains the importance and empowerment of distinguishing between meeting patient versus consumer needs.
It’s a truism: the cost of care is unsustainable. But what’s the fix? In this new series for Accelerate, Zac Watne, Senior Manager of Payment Innovation, interviewed U of U Health leaders to get their thoughts on one of the most controversial fixes making headlines: Medicare for All.
