Michael Danielson, organizational development consultant, shares a personal experience about privilege, respect, and friendship. When his comfortable cultural norms failed him and led to a regrettable interaction, he learned that respect is demonstrated by taking action, and that you have to step out of your comfort zone to change culture.
U of U Health director of patient experience Mari Ransco explains the importance and empowerment of distinguishing between meeting patient versus consumer needs.
Redeployment may be a new health care reality, but in the U.S. military, rapid redeployment and tours of duty have always been part of the job. We turned to local veteran and nursing director Trell Inzunza, and the Resiliency Center's Megan Call, to learn practical strategies for supporting our teams as we transition.
Health care is full of high emotion—especially right now. Thankfully, there’s a simple framework we can follow to de-escalate with compassion. Hospitalist and UACT co-director Claire Ciarkowski introduces NURSE: a simple mnemonic for responding with empathy.
The next step in the evidence-based practice (EBP) process is to apply findings to clinical decision making—implementing the EBP project.
Waiting is such a firmly entrenched feature of healthcare that it is often taken as a given and not recognized for the disrespect it conveys.
The 8th waste is underutilization of employee talent. In this week's post of Steve's Dojo (or continuing Lean Six Sigma education), Steve revisits Taiichi Ohno’s "7 wastes" and answers why he doesn't teach the "8th waste" at University of Utah.
After all, we are a lean six sigma operation, and DMAIC is a standard methodology. At Utah, we’ve adopted a revised improvement methodology. In this week’s post of Steve’s Dojo (or continuing Lean Six Sigma education), Steve explains why.
Sharing what you learned from your improvement project is the final step in the evidence-based practice (EBP) process.
With so few organs available for transplant, living-donor transplantation introduces improved organ quality, reduced wait times, predictable scheduling, and reduced risk of rejection. But it isn't easy—the investment and risks are huge. Robin Kim, University of Utah Transplant Division Chief, shares his commitment and the complexity of his practice.