One of health care’s biggest ideas is predictive analytics — looking at large amounts of data to predict future patient behavior or outcomes. Jeff Young, Associate Director in Decision Support, worked with a multi-disciplinary team to put predictive analytics into action. Here, he shares why innovation is nothing without the team.
Medical errors are a leading cause of death in the United States. What can we do to ensure our patients aren’t harmed while in our care? Former Chief Medical Quality Officer Bob Pendleton reflects on a simple concept to begin the conversation.
In this new miniseries director of patient safety Iona Thraen examines our safety and quality improvement efforts through the clarifying lens of our coronavirus response. Part 1 focuses on patient-centered care and patient safety and proves just how much patient safety is embedded in our culture.
We jumped at the opportunity to interview best-selling author Greg McKeown when he visited U of U Health last November. We were even more excited when professor and chair of the department of surgery Sam Finlayson agreed to lead the conversation. Listen (or read) the interview to learn the why, how and what of Essentialism.
We used to take weeks to find the right person for a position. Now, the expectation is a few days. How do you find the right person for the job in a short time? We asked Jamie Quinlan and Lisa Dyson for their perspectives. Emergency department nurse manager Jamie Quinlan shares how she decides to hire, and Lisa Dyson, director of talent acquisition, weighs in with expert advice.
Stress manifests itself physically in the body. Throughout the past year, we’ve all been exhibiting stress physically to varying degrees. Tasha shares exercises and tips to reduce the physical manifestation of stress.
The pandemic has been especially hard on Utah’s Hispanic population. Cornelio Morales, health care assistant in the MICU, shares his experiences caring for patients that are alone and scared as they struggle through a confusing illness. While the work is difficult, Morales finds comfort in his team, knowing they are always giving patients the best care possible.
There are many things we can’t do these days—cooking and taking the time to savor a favorite meal isn’t one of them. Harvard Divinity School student Becky Nirav shares an original poem that reminds us of this simple, joyful act.
What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.
Creating psychological safety for your team is a process that takes time, vulnerability from you as a leader, and collaboration from others. Psychiatrists Jen O’Donohoe and Kristi Kleinschmit share 6 practical next steps for when psychological safety might be a little off on your team.
