Patient Experience Program Coordinator Corrie Harris and Project Administrator Emily Izzo explain how to get valuable patient feedback early in your improvement efforts by meeting with the U of U Health Patient Design Studio and Advise Utah.
Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.
Many clinicians and patient support departments are taking a dive into virtual care. Whether by telephone, video, or chat, providers who never envisioned themselves as virtual clinicians are now suddenly just that. Veteran virtual clinician Jonathan Chao and new virtual provider Karly Pippitt share their experiences with what works.
Health care workers experience trauma every day in multiple ways, making it difficult to fully recover. Jake Van Epps shares tips for recovering and supporting your colleagues through these adverse events.
The team has worked hard to post problems, ideas, needs, and suggestions on the Team Board. Now what? Magnet program director Gigi Austria and colleagues share a host of resources to guide you from Post-It Note to completion.
Racism isn’t something that happens “somewhere else.” Mindfulness educators and social workers Trinh Mai and Jean Whitlock facilitated an interracial dialogue on talking about race and racism to learn from local lived experiences. Here they share a scenario reflecting common dynamics and give recommendations for a compassionate and constructive response.
Alison Flynn Gaffney defines herself as a servant leader. As U of U Health’s Executive Director of Service Lines, Ancillary and Support Services, she brings more than two decades of experience in strategic, operations, and consulting roles at academic medical centers and community hospitals. Here are Alison’s expert tips for effective servant leadership.
SMART Goals are a great starting point for any project. Project management expert Kripa Kuncheria helps us organize our teams’ efforts by outlining this goal setting framework with a simple step-by-step guide to try right now.
In a culture that values self-sacrifice, setting boundaries reinforces additional values, such as support and compassion. Social Worker and Director of Mindfulness Programming Trinh Mai shares practical tips for setting boundaries and speaking up.
From the simple to the complex, problems plague our daily work. Quality Improvement experts Luca Boi and Ryan Murphy provide brief lessons and resources covering important problem solving techniques so you can develop solutions and make improvements.
