In her five years at University of Utah Health as hospitalist, educator, and medical director of AIM-A and WP5, Karli Edholm led amazing amounts of impactful work. She trained future leaders and improved the safety, experience, and cost of an inpatient stay. Here she shares her lessons for leading and staying focused on improvement: start with your own frustration.
Real teams are the antidote to the chaos of modern medicine. “Real teams know each other, feel loyalty to one another, trust one another, and would not want to disappoint one another” (Tom Lee, NEJM Catalyst 2016). Practicing are conversations between real team members about why the work matters. Our goal is to preserve and share the stories of the teams at University of Utah Health.
In the new series Book Club for Busy People, Accelerate shares highlights of books we’re hearing about from the community. First up: how thinking about others’ needs strengthens teams and increases civility in The Outward Mindset.
The Effective Communicator returns this week to remedy the bane of our existences: endless, often pointless, meetings. Yes, you can run them better.
Leaders embody U of U Health’s focus on patient-centered care, respect for people, and continued improvement. Recently, Jessica Rivera, Carissa Christensen, Sue Childress, and Tracy Farley described their efforts to deliver a better health care experience for patients by taking care of their teams. In advance of individual articles from each leader, below are four big takeaways that can be put into action today.
Ari Weinzweig, CEO and cofounder of Zingerman’s gourmet food company, spoke at U of U Heath’s Leadership Development Institute (LDI) this past March. Weinzweig argues the power of belief – and our individual ability and freedom change our beliefs – is the answer to unlocking our personal and organizational potential.
As Utah’s first graduate medical director of quality and safety, hospitalist Ryan Murphy has a big job: prepare physicians to transform health care. Like any good student, Murphy hit the books to understand how to lead this tall order. Here he shares three insights from one of his favorite leadership books.
Claire Ciarkowski is on a journey to reduce unnecessary labs for inpatients at University of Utah Health. As a junior faculty member, she volunteered to work on the project when it didn’t sound exciting. But she is changing culture by asking the hard questions and delivering better care to patients at a lower cost. Accelerate’s Mari Ransco asked what she has learned.
Accelerate frequently chronicles the hard work of building and nurturing teams because we believe that real teams are the antidote to the chaos of modern medicine (in the words of Dr. Tom Lee). Here, we highlight a necessary ingredient of high-performing teams: motivation.
According to Melissa Horn, changing a culture takes three years. She would know. Melissa has had the unusual leadership challenge of being “the fixer” for four different clinics at University of Utah Health as director of outpatient women’s clinics. Accelerate learned how Melissa creates authentic teams (hint: it’s hard work and there are no shortcuts).
Trust. That’s what we want. We want to earn and keep the trust of every patient. We want them to trust that we provide the best possible medical care. But more than that, we want them to trust that we will respond to their needs, coordinate our efforts, and provide them with available options. We want them to trust that we will answer our phones, explain their treatment, and value their time. The exceptional patient experience is an enterprise-wide system designed to deliver a singular output: trust. And, this enterprise-wide system is built on trusting our providers and our teams.
There are two big buzzwords in healthcare – one is value-based care, and the other is population health. In this podcast, Chief Medical Quality Officer Bob Pendleton interviews Dr. Peter Weir. As executive medical director of population health, it's Dr. Weir's job to set the tone and direction for pop health, moving it from buzz to action. This is no small feat.
