Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.
We are surrounded by trauma—from patients, to coworkers, to our own experiences. University of Utah Health Madsen family practice leaders share how we recognize and normalize employees’ trauma experiences so they can continue to heal and provide quality care.
We all make lots of mistakes early on in our careers. Hospitalist and mentorship expert Valerie Vaughn sets us up for success by sharing her expertise on how to take control of your long-term career path.
Hearing a patient is one thing—but actively listening to patients with empathy, understanding, and awareness is another. Nurse practitioner and headache specialist Susan Baggaley explores three trust-building techniques she employs to build relationships.
The Effective Communicator teams up with Joe Allen of the Center for Meeting Effectiveness to share three data-driven recommendations on how to improve your meeting effectiveness and reclaim control of your calendar.
Dentist Gary Lowder has spent the past 36 years working with patients who suffer from jaw disorders that result in chronic pain. As faculty in the School of Dentistry, he’s passing along the power of vulnerability as a patient trust-building exercise with his trainees.
Chief Wellness Officer Amy Locke shares practical strategies for leaders to address the real tension we’re feeling between the desire to take a break and the increasing workload.
As leaders, we want to foster work environments that create safe and reliable care for patients and employees. Sounds easy, but its hard work! Chief Human Resources Officer Sarah Sherer coaches leaders from around the system on thinking through when it’s time to look at a process and when it’s time for coaching an employee.
The role of the meeting leader takes on new prominence in virtual spaces like Zoom or Microsoft Teams. The Effective Communicator joins Antonius Tsai to discuss how you can make the transition from presenting content to leading and shaping a space that builds connection and purpose.
Director of Organizational Development Chris Fairbank introduces WE CARE—a model for leaders that focuses on what makes their teams unique so they can enhance and sustain a stronger organizational culture.
COVID-19 has brought a new challenge to the work of continuous learning in health care: how to teach new information when it is constantly changing and emotions run high. As nurse educators for the emergency department, the pulmonary and palliative care unit, and outpatient clinics, Emma Gauci, Paige Wilson, and Sarah Smith have been thrown into an educator’s quandary: how to help staff feel as knowledgeable and supported as possible.
Hospitalist Ryan Murphy reflects on the care his dad received as one of Utah’s first hospitalized COVID-19 patients. The experience shaped how he communicates with patients—whether or not they have COVID—in spite of isolation, masks, and physical distancing.
