Quoteworthy
We only get better if we are constantly learning. Learning together includes challenging each other, sharing new ideas, and identifying opportunities for improvement. When we share in collaborative, respectful ways, incredible things happen.
Linda Tyler

Most Recent
The Complete Clinician Model Toolkit

Effective relationships are key to creating a safe and supportive environment for clinicians and patients alike. Use this toolkit to explore how to build and integrate relationship management skills into your daily work.

This Is What I See, What Do You See?

Continually speaking up is one of the most challenging things an employee does, and making it safe to speak up takes consistent supportive leadership. Members of the patient support services team share how to empower employees to highlight issues and provide solutions.

Five Ways to Practice Trauma-informed Leadership

We are surrounded by trauma—from patients, to coworkers, to our own experiences. University of Utah Health Madsen family practice leaders share how we recognize and normalize employees’ trauma experiences so they can continue to heal and provide quality care.

Creating a Civil Thanksgiving

Sometimes insights from work can be helpful at home. We’re putting four expert tips for creating a compassionate workplace to the ultimate test: conversation at your Thanksgiving table.

A Blueprint to Build a Successful Career in Academic Medicine

We all make lots of mistakes early on in our careers. Hospitalist and mentorship expert Valerie Vaughn sets us up for success by sharing her expertise on how to take control of your long-term career path.

How To Build (Not Find) Meaning In Your Work

Manager Jenn Tuero has held jobs throughout the health care system all focused on one thing: easing the burden of patients and clinicians. In the process, she has mastered the art of integrating meaning into everyday work. We asked Jenn how she builds meaning for her team and makes every employee feel that they are never “just” an enrollment specialist.

Process Problem or Coaching Moment?

As leaders, we want to foster work environments that create safe and reliable care for patients and employees. Sounds easy, but its hard work! Chief Human Resources Officer Sarah Sherer coaches leaders from around the system on thinking through when it’s time to look at a process and when it’s time for coaching an employee.

Breaking Down the Compassion Wall

Hospitalist Ryan Murphy reflects on the care his dad received as one of Utah’s first hospitalized COVID-19 patients. The experience shaped how he communicates with patients—whether or not they have COVID—in spite of isolation, masks, and physical distancing.

Now More Than Ever, We Need Relational Leadership

Our moment calls for new ways of leading. Kyle Turner and Michelle Vo, relational leadership trainers, explain how this concept brings us to the task. While traditional leadership theories focus on the what and how, relational leadership asks us to place more emphasis on who.

Leadership Is Harder Than It Looks—Here Are Two Ways to Make It Easier

With thoughtful consideration of lessons learned from more than 20 years of nursing, nurse manager Shegi Thomas works to make life better for patients and staff. Along with opening our internal medicine unit 4 years ago, Shegi brings perspective from rehab, newborn intensive care, and from organizations like the WHO, to sum up a few leadership principles applicable to any team.

How to Serve Others and Still Lead

Alison Flynn Gaffney defines herself as a servant leader. As U of U Health’s Executive Director of Service Lines, Ancillary and Support Services, she brings more than two decades of experience in strategic, operations, and consulting roles at academic medical centers and community hospitals. Here are Alison’s expert tips for effective servant leadership.

Workplace Challenge: Is It a Culture or Technology Problem?

The pace of technological progress can make it seem like solutions to our health care problems are only a click away. Howard Weeks, Utah’s interim chief medical information officer, lauds the virtues of technology with this caveat: you can’t IT your way out of every problem.