Quoteworthy
Learning is continuous. While right after training, everyone may be very aware of what they are doing and very careful to do it correctly, as time passes we become more comfortable. We might forget what we’ve learned. New challenges may change what we do.
Luca Boi

Most Recent
How a Utah Radiology Team Decreased Suffering with Same-day Results

Improving value in healthcare means redesigning care to meet patients’ needs. We must push ourselves beyond patient satisfaction surveys to reduce uncertainty, complexity, and confusion in the delivery of care. Matthew Stein, MD, and the Breast Imaging team unflinchingly faced a source of uncertainty for patients: waiting for mammogram results.

How Utah Develops an Operational Plan

Translating strategic priorities into everyday execution across a large, complex enterprise might seem daunting, but it doesn’t have to be. Our Operational Plan is a blueprint that combines processes, tools, knowledge, and skills to deliver on these priorities.

How Utah Oncology Created a Team of Teams

The following case study examines a new core competency in delivering value at a system level. At the University of Utah, leaders created integrated oncology teams organized for the patient. Collapsing historical silos and empowering front-line leaders grew adaptive teams that offered better value to cancer patients.

Tom Lee Exclusive

Chief Medical Officer of Press Ganey Tom Lee reminds us that value does not happen by accident, and good intentions are not enough. The goal of improving value has to be a major focus for everyone in an organization.

What the Hard Work of Bundled Care Really Looks Like

It’s clear that fee-for-service health care isn't working—so what alternative payment model does?

Curating Value: Archiving Utah's Exceptional Improvement Work

For years, the Exceptional Value Annual Report documented the performance of the organization on all 45 of the key initiatives identified in the Operational Plan.

Cracking the Code on Better, More Affordable Care

Health care organizations and providers have some understanding what they charge for care. But nationally, providers have a “complete lack of understanding” about the costs of health care, according to Michael Porter, Ph.D., and Robert Kaplan, Ph.D., ("The Big Idea: How to Solve the Cost Crisis in Health Care").

What Can Other States Learn from Utah about Delivering Great Health Care?

Utah “holds a unique distinction” when it comes to health care, according to a special report by the New England Journal of Medicine.