Quoteworthy
One of the best ways that health care providers — including physicians, nurses, front desk staff, and others involved in a patient’s care — can build trust is by asking a person their chosen name and pronouns, and then using those. It’s an act of basic respect and can go a long way in showing a patient you care.
Ariel Malan

Most Recent
TRUE Stories—Fostering a Passion for Solving Big Problems

Access to medical care isn't a given. Medical students from the Tribal, Rural, and Underserved Medical Education (TRUE) Graduate Certificate program tell us first-hand experiences that helped them build a passion for complex problem solving by experiencing big, systemic challenges up close.

Don’t Get Lost in Translation: Expert Advice for Caring for New Americans

As Redwood Health Center’s program coordinator serving new Americans, Anna Gallegos has learned valuable lessons that can help all of us better care for patients of refugee background and vulnerable populations. Here are three suggestions to help make caring for patients easier.

More Than Just a Label: Refugee to New American

The transition from using the term "refugee" to "New American" is just another way University of Utah Health is creating an inclusive and welcoming environment. Redwood Health Centers' Chantal Taha and Marissa Higbee, along with Patient Experiences' Anna Gallegos share the importance of using this new language.

Assisting New Americans Through VR Technology

Learning how to navigate school, healthcare and more as they settle into Utah can be difficult for new Americans. Assistant Professor Milad Mozari from the division of Multi-Disciplinary Design (MDD) at the U’s College of Architecture and Planning, has been working to use virtual reality technology to support the resettlement process of Utah’s newcomers.

Driving Access and Equity in Hiring Practices

Hiring challenges are not new to hospitals and HR departments, but they have compounded in recent years due to the pandemic and the growth of our system. The Talent Acquisition team is using these challenges as an opportunity to reassess and refine our hiring practices to align with Equity, Diversity, and Inclusion efforts. Lisa Dyson and James Sugiyama share how they’re partnering with others to drive access and equity in hiring.

The BIPOC Check-in and Support Group

Well-being specialist Trinh Mai started BIPOC (Black, Indigenous, People of color) Check-in & Support via Zoom as a place to grieve and honor George Floyd and process ongoing racism. This is a space for employees at the U who self-identify as BIPOC to experience community, share struggles and solutions, and celebrate being who they are. Trinh and some members of the check in group share how the group started, how it has evolved and its lasting impacts.

A Quick Guide to Inclusive Language

Using inclusive language is one way to build respect and trust with our patients. The quick language guide, developed by UUSOM students, Christina Necessary, Jacob Knight, Raquel Maynez, Bridget Dorsey, Jessica Kunzman, Chieko Hoki, along with Family Medicine physician Tiffany Ho, is a starting point for healthcare providers to improve the way they speak and think about their patients.

Choosing Love Over Hate

Whether it was growing up in segregated Georgia, working with leaders across the country during the civil rights movement, leading a congregation at Calvary Baptist Church, or teaching an ethnic studies class at the U, Reverend France A. Davis has lived the theme of “Choosing Love Over Hate.” With the U of U Marriott Library, he shares his experiences and discusses “choosing love” in navigating today’s challenges.

Responding with Kindness: Racial and Minority Trauma

Rising racist aggressions against the backdrop of an anxious and unnerving year can exacerbate the trauma racial groups and minorities experience. Megan Call of the Resiliency Center, social worker Jean Whitlock and EDI expert Mauricio Laguan explain racial trauma and how kindness, to ourselves and each other, is what this moment demands.

The Dignity of Identity

Everybody deserves the dignity of being called by their chosen name and having their correct pronouns used. Organizational Development’s Sheila Sconiers and Clare Lemke, along with the Transgender Health Program’s Jessica Stahle, share the importance of pronouns, how to use them in patient care, and what to do if you make a mistake.

More Than "Some Other Race": Improving Race and Ethnicity Data Quality to Advance Health Equity

Accurate, self-reported race and ethnicity data is necessary to create visibility of health disparities, provide inclusive care, and improve equity of health outcomes. Community engagement director RyLee Curtis, Chief Quality Officer Sandi Gulbransen, Project Manager Kimberly Killam, Patient Experience Director Mari Ransco, Chief Medical Informatics Officer Michael Strong, and Health Sciences Equity, Diversity, and Inclusion Librarian Donna Baluchi explain how University of Utah is improving data quality.

MLK Week 2023: Choose Love Over Hate

In honor of MLK Week, join the University of Utah community as they host a series of events exploring the reverend’s complex ideas on the meaning of love, and together we’ll examine the strength needed to choose it when faced with hatred and division.