System leaders Iona Thraen, Jake Van Epps, Ischa Jensen, and Clint Reid provide guidance for frontline leaders to make the hard financial calls a little easier.

Biometric identification is a national best practice — but adapting that to a local environment isn’t easy. Although it’s rare, confusing an identity can have scary consequences (like getting a prescription for a drug you’re allergic to.) So Doug Ostler and his team worked to implement palm scanners and make patients feel safer.

Our work has high stakes, and it’s natural we feel a deep sense of responsibility. Ally Tanner teaches us that trust helps lighten the load.

The new Master of Education in Health Professions degree program offers a unique opportunity to improve teaching skills, influence the future of clinical care, and increase the impact of clinical educators. The program’s interprofessional leaders, Joanne Rolls, Rebecca Wilson, and Wendy Hobson-Rohrer, share why the program is important and offer a few quick tips to improve your teaching today.

From pediatrics to palliative care, a common thread runs through physician Joan Sheetz’s career: effective communication. That explains how she ended up co-directing UACT — Utah Advanced Communication Training that focuses on tools to enhance patient and peer interactions.

Sometimes, just listening really helps. U of U Health patient Andrea Garavito Martinez and family physician Erika Sullivan discuss how physicians can meaningfully address health impacts of racism and identity with their patients.

Large gatherings are out for the holidays this year. Thankfully, Senior Value Engineer and Thanksgiving enthusiast Cindy Spangler is prepared. She’s drawing from her improvement toolbox to rethink both what and how to celebrate safely this year.

Whether we are navigating a patient death, a negative or unexpected outcome, a medical mistake, or a challenging interpersonal conflict, RAIN is an easy-to-remember tool that provides an opportunity to cultivate compassionate attention to our suffering, enabling us to respond effectively.

We can be so hard on ourselves. Contributors from the Resiliency Center share how self-compassion, the practice of being kind and fair to yourself during times of stress, can improve your well-being and resilience.

Mindfulness educators Trinh Mai, Jean Whitlock, and Rob Davies guide us through a quick and simple exercise for reducing burnout and increasing well-being by remembering positive experiences and reflection.