Utah’s Chief Medical Quality Officer Bob Pendleton describes a strategic challenge faced by many industries, including health care. We are at risk for prioritizing achievement of metrics over our purpose. He challenges us to think beyond metrics to what patients actually need from us: patient-centered, outcome-focused, affordable care.
Terry Tempest Williams is a Utah native, writer, naturalist, activist, educator—and patient. In this ninth “Dispatch from the Desert,” Terry reflects on fear, the pink full moon, the spread of the virus in rural America.
Using improvement methodology to solve one piece of America’s opioid epidemic. Dr. Sean Stokes and team used the practice of scoping to focus on one population and one procedure to achieve manageable, measurable improvement.
Finding evidence to change the status quo isn’t easy; thinking about evidence in terms of how it persuades—whether subjective or objective—can make it easier. Plastic surgery resident Dino Maglić and his colleagues followed their guts and saved money by improving the laceration trays used to treat patients in the emergency department.
Hiring challenges are not new to hospitals and HR departments, but they have compounded in recent years due to the pandemic and the growth of our system. The Talent Acquisition team is using these challenges as an opportunity to reassess and refine our hiring practices to align with Equity, Diversity, and Inclusion efforts. Lisa Dyson and James Sugiyama share how they’re partnering with others to drive access and equity in hiring.
Physicians Jeffrey Clark and Michael Moss provide a deep dive on specialized substance use disorder (SUD) services at U of U Health for both ambulatory and inpatient settings, that bring a provider-supportive and patient-centered approach to SUD care.
Employees in high-trust organizations are happier, more collaborative and stay at their jobs longer. But what builds long-term, sustaining trust? Director of strategic initiatives Chrissy Daniels highlights findings from an article in Harvard Business Review. The answer: Eight behaviors.
Jake Van Epps, Associate Director of the Resiliency Center, and Jessica Rivera, Director of Environmental Services, share about the peer support training program and how it has given the Environmental Services team new tools to care for one another.
Magnet program director Gigi Austria and quality manager Dane Falkner explain how problem-solving structures like Shared Governance and Value Culture complement each other. When practiced together, these approaches can be a recipe for optimal outcomes.
Arlais Rune, contracting officer for the Office of Sponsored Projects, shares a haiku she wrote about her journey of self-acceptance and how listening to and validating others leads to a much more authentic, vibrant community.
