Quoteworthy
Everyone deserves the chance to receive honest and compassionate feedback about their performance. All leaders should have these tough conversations. For me, I start with compassion and the belief that every employee can change. They should be given that opportunity to change.
Melissa Horn

Most Recent
Utah's Resident Expert Hailey Bandy Explains "Repeal and Replace"

The process to “repeal and replace” the Affordable Care Act (ACA) is confusing to say the least. That’s why we're lucky to have Hailey Bandy as an interpreter. As Associate General Counsel, she watches health care policy and analyzes its impact on U of U Health. Medical Group contributor Isaac Holyoak interviewed Bandy about the big changes afoot.

Practicing (Episode 2): Brad Wiggins and Dr. Steve Morris

Real teams are the antidote to the chaos of modern medicine. “Real teams know each other, feel loyalty to one another, trust one another, and would not want to disappoint one another” (Tom Lee, NEJM Catalyst 2016). Practicing are conversations between real team members about why the work matters. Our goal is to preserve and share the stories of the teams at University of Utah Healthcare.

What I'm Reading: What Health Care Can Learn from Google

Chief Pharmacy Officer Linda Tyler thinks broadly about the leadership skills needed to deliver reliably safe care. Here, she shares an article about the importance of psychological safety—the #1 success factor identified by Google’s Project Aristotle, which studied hundreds of Google’s teams to figure out why some stumbled and some soared.

The Bobcast with Dr. Brigitte Smith

In this podcast, Utah’s Chief Medical Quality Officer interviews Brigitte Smith. A vascular surgeon who joined the University of Utah in 2015, Dr. Smith has quickly become a thought leader in transforming training for future physicians in value (both medical school and residency programs). Their conversation pinpoints an inconvenient truth—we may be a generation away from a culture of value-driven healthcare.

My Team Is My Family

Lawrence Marsco, Director of Inpatient Nursing at Huntsman Cancer Hospital, shares this candid reflection about his tumultuous journey in health care. Today, he relies on shared governance, transparency and shared decision making to lead others through their journey.

What Every Generation Needs

Sarah Sherer is the Director of Employee Relations. We know her as the sounding board, place of last resort and coach for leaders throughout the organization. We asked her to share her wisdom on engaging employees of different ages. What she said might surprise you.

How Utah Chief Value Officers Lead Health Care Transformation

Not even the most gifted leader can lead change alone. No one person can come up with the strategy, communicate across the organization, eliminate all the barriers, and manage dozens of change initiatives. In order for transformation to succeed, you need a guiding coalition.

Stories From the Practice of Health Care

Practicing are recorded conversations with a colleague that are shared with the organization. They are conversations between real team members about why the work matters.