Rounding–the act of connecting with patients and staff–is a leadership best practice. While few find rounding easy to start, those who master it are hooked. It is a daily habit that improves patient care, experience and engages the team. Susan Clark and her medical director, Dr. Dana DeWitt, have taken the practice one step further by rounding together as a leadership dyad, resulting in a more connected and authentic team.

Dr. Kyle Bradford Jones is back, this time with baseball analogies. Team success means having a team of contributors instead of one MVP. Jones writes that specific factors—positivity and team identity—are critical to nurturing a successful team.

Want to be part of a thriving culture? Feedback is key. Director of ENT and dental clinics Kirk Hughs asked over 500 University of Utah Health leaders to share what makes feedback effective. Their top two? Timely and sincere feedback.

Employees in high-trust organizations are happier, more collaborative and stay at their jobs longer. But what builds long-term, sustaining trust? Director of strategic initiatives Chrissy Daniels highlights findings from an article in Harvard Business Review. The answer: Eight behaviors.

Trust. That’s what we want. We want to earn and keep the trust of every patient. We want them to trust that we provide the best possible medical care. But more than that, we want them to trust that we will respond to their needs, coordinate our efforts, and provide them with available options. We want them to trust that we will answer our phones, explain their treatment, and value their time. The exceptional patient experience is an enterprise-wide system designed to deliver a singular output: trust. And, this enterprise-wide system is built on trusting our providers and our teams.

Sarah Sherer is the Director of Employee Relations. We know her as the sounding board, place of last resort and coach for leaders throughout the organization. We asked her to share her wisdom on engaging employees of different ages. What she said might surprise you.

With so few organs available for transplant, living-donor transplantation introduces improved organ quality, reduced wait times, predictable scheduling, and reduced risk of rejection. But it isn't easy—the investment and risks are huge. Robin Kim, University of Utah Transplant Division Chief, shares his commitment and the complexity of his practice.