Quoteworthy
Your learners are going to make mistakes, and understanding that in a healthy way helps them grow instead of closing off, hiding, and maybe making more mistakes. That kind of learning is more powerful than giving a lecture about the ethics of medical errors.
Karen Gunning and Joanne Rolls

Most Recent
What Improvement Taught Me About Gardening

Every summer, senior value engineer Cindy Spangler stocks our offices with an abundance of tomatoes, zucchini, and squash. We asked her to share how improvement thinking influences her gardening. Turns out, there are parallels–learn from others, stick to your scope, and learn from the mistakes.

High Reliability Camping

Every summer, Utahns head to the mountains for camping, biking, rafting and other activities. And every summer, many a family is left without a stove, or a helmet, or a…because it was left at home. Thrill-seeker and value engineer Cindy Spangler wants to prevent your next packing mishap with a customized camping checklist.

How to Solve Complex Problems

From the simple to the complex, problems plague our daily work. Quality Improvement experts Luca Boi and Ryan Murphy provide brief lessons and resources covering important problem solving techniques so you can develop solutions and make improvements.

Zero Suicide - How Do We Get There?

The Zero Suicide initiative has been shown to significantly reduce suicides—and working toward zero suicides is our mission. Rachael Jasperson, Zero Suicide program manager, shares the framework for how we strive for this aspirational goal.

The "How To" of Problem Solving: Strategies for Facilitating Continuous Improvement

Problems—we all have them. From the simple to the complex, they plague our daily work. Quality Improvement experts Luca Boi and Carolyn Brayko provide brief lessons and simple exercises on problem solving techniques so you can develop solutions and make improvements.

Plan Your Disney Vacation the High Reliability Way

In the beginning, there was High Reliability Thanksgiving. Then came High Reliability Camping and High Reliability Gift Wrapping. Now, manager Brittany Patterson takes on your vacation planning fears: Disney World, the high reliability way.

Moving from Reactive to Proactive: Safety 2.0

Safety as a value requires a cultural shift, not just getting people to talk about patient safety but to know how it impacts everything we do. U of U Health’s Director of Patient Safety Iona Thraen draws from the personal to highlight a system-based approach for moving from reactive to proactive patient safety.

Seven Principles of Value Management at University of Utah Health

What is “Value Management” and why should you care? It's how University of Utah Health systematically improves the quality of care delivered to patients—and its never been more important as we redesign care during a pandemic. Chief Quality Officer Sandi Gulbransen shares the seven tenets of Value Management that guide our work.

How To Put WellCheck Feedback to Work (For You and Your Team)

Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.

What Do Lean and Tim Burton’s Nightmare Before Christmas Have in Common?

Senior Value Engineer Luca Boi translates Lean lessons in culture building from Hollywood’s big screen to our everyday lives.

From Nursing to the Outdoors: Staying Safe and Preventing Injury

For National Injury Prevention Day, Spencer Steinbach, Senior Nursing Director, discusses safety and injury prevention in nursing and the outdoors and shares tips for your next adventure.

Right Tool, Right Team: The Power of Predictive Analytics

One of health care’s biggest ideas is predictive analytics — looking at large amounts of data to predict future patient behavior or outcomes. Jeff Young, Associate Director in Decision Support, worked with a multi-disciplinary team to put predictive analytics into action. Here, he shares why innovation is nothing without the team.