Quoteworthy
When there have been opportunities to share ideas, people are hungry for it. They love to teach and to learn from each other. They build relationships with each other that end up producing solutions that meet patient needs.
Chrissy Daniels, Mari Ransco, Brittany Patterson

Most Recent
How Maintenance Management Systems Make Us a Safer Organization

Just under 40,000 pieces of physical equipment keep our hospital system humming—everything from hospital beds to air chillers. Casey Chandler manages the team that takes care of all 40,000 items. Here, he details the tools that keep us safe.

The Healthcare Value-Added Test

What if you could redesign healthcare from the ground up? If you were to start with the healthcare value-added test applied to each decision, what would healthcare delivery look, sound, and feel like? Would you be able to shake off the preconceived notions of what it takes to run a healthcare system? Would hospitals be recognizable? In this week's post of Steve's Dojo (or continuing Lean Six Sigma education), we revisit the healthcare value-added test.

Lean Guard Rails: Using the EMR as a forcing function

The sepsis case study focused on the leadership challenges faced by hospitalists Kencee Graves and Devin Horton. This post is about the project’s technical achievement using a process improvement principle. Our system taught Epic, Utah’s electronic medical record (EMR) how to provide urgent, life-saving information to clinicians.

Safe Systems, Safe Patients

Medical errors are a leading cause of death in the United States. What can we do to ensure our patients aren’t harmed while in our care? Former Chief Medical Quality Officer Bob Pendleton reflects on a simple concept to begin the conversation.

Steve's Dojo: Continuing Lean Six Sigma Education

Complete archive of the lean six sigma training series: Steve's Dojo.

Top 3 Data-Driven Tips for Holiday Travel

Healthcare isn’t the only industry experiencing whiplash-inducing change. Think about the significant change in the way we travel. We used to hear about a place or a particular hotel from a travel agent or friend, or gasp—the phone book. Today, the number of sites offering advice, recommendations and resources is astounding. In this post, we’re highlighting a few tried and true resources that leverage big data to make travel easier.

The Standard Work For Saying Thank You

Standard work is a visual guide to accomplish a job quickly and accurately. We asked our resident etiquette expert, Patient Advisor Mary Martha Tripeny, to put this Lean tool to the test by creating standard work for thank you notes. The holidays are stressful enough. This year, when nagging your children to write thank you notes, give Mary Martha’s standard work a try.

How Utah Ophthalmology Analyzed Wait Time to Find a Better Solution

What is the strongest predictor of an effective solution? It’s not the size of the committee or the length of the brainstorming session. The best predictor of successful solutions is how well the problem is understood. Investing time in defining, investigating and analyzing the problem can lead to transformative solutions.

How a Surgical Unit Improved Response to Call Lights

Improving patient experience often starts with survey questions and comments, but reliance on these elements alone can be insufficient. Incorporating the voice and experience of the patient can provide a deeper understanding of the problem and unlock more effective solutions.

How a Utah Radiology Team Decreased Suffering with Same-day Results

Improving value in healthcare means redesigning care to meet patients’ needs. We must push ourselves beyond patient satisfaction surveys to reduce uncertainty, complexity, and confusion in the delivery of care. Matthew Stein, MD, and the Breast Imaging team unflinchingly faced a source of uncertainty for patients: waiting for mammogram results.

How Utah Develops an Operational Plan

Translating strategic priorities into everyday execution across a large, complex enterprise might seem daunting, but it doesn’t have to be. Our Operational Plan is a blueprint that combines processes, tools, knowledge, and skills to deliver on these priorities.

How Utah Oncology Created a Team of Teams

The following case study examines a new core competency in delivering value at a system level. At the University of Utah, leaders created integrated oncology teams organized for the patient. Collapsing historical silos and empowering front-line leaders grew adaptive teams that offered better value to cancer patients.