Quoteworthy
When there have been opportunities to share ideas, people are hungry for it. They love to teach and to learn from each other. They build relationships with each other that end up producing solutions that meet patient needs.
Chrissy Daniels, Mari Ransco, Brittany Patterson

Most Recent
5 Ways You Can Contribute to the UUHC Operational Plan

In an organization as big as U of U Health, it’s hard to know where our work fits into the big picture. System Planning Manager Cassandra Taft highlights five ways teams can meaningfully contribute to Operational Plan priorities, regardless of job role or responsibility.

Ask These Four Questions Before Starting Any Improvement

Hospitalist Ryan Murphy and Value Engineer Luca Boi outline four questions to address at the outset of any improvement.

Standard Work

Standard work is the most efficient way to accomplish a job quickly and accurately supported by visual guides. VA internist Sarah Hall and nurse practitioner Jamie Clinton-Lont team up with senior value engineer Luca Boi to share how they used standard work to make pain management safer for veterans.

How to Turn a Gut Feeling into a QI Project

Your gut tells you a process could be better than it is—how do you back that feeling up with hard data? Senior value engineer Luca Boi shows how undertaking a baseline analysis can jumpstart your improvement project.

The Innovation of Integrated Care

Intensive Outpatient Clinic Physician Stacey Bank, Social Worker Christina Cackler, and Executive Medical Director of Population Health Peter Weir share what it took to build an integrated practice and why it pays to innovate for patient-centered care.

Dissecting Utilization Review

Utilization Review is a necessary, but oftentimes messy process that ensures patients are receiving the most appropriate care in the most appropriate setting. Jenny Tuan, hospitalist and medical director of Utilization Review, dissects what UR is all about, including confusing gray areas and sticky pain points.

Moving from Reactive to Proactive: Safety 2.0

Safety as a value requires a cultural shift, not just getting people to talk about patient safety but to know how it impacts everything we do. U of U Health’s Director of Patient Safety Iona Thraen draws from the personal to highlight a system-based approach for moving from reactive to proactive patient safety.

Seven Principles of Value Management at University of Utah Health

What is “Value Management” and why should you care? It's how University of Utah Health systematically improves the quality of care delivered to patients—and its never been more important as we redesign care during a pandemic. Chief Quality Officer Sandi Gulbransen shares the seven tenets of Value Management that guide our work.

Pebble in Who’s Shoe? PegPad Patient-driven Design

Value culture encourages us to look for and resolve our day-to-day problems and inefficiencies by asking, “What’s the pebble in my shoe?” But what happens when the pebble is in the patient’s shoe? Recent biomedical engineering grad Kyler Hodgson, operations manager Sarah Burton, and gastroenterology chief John Fang share how listening to patients can result in solutions that meet patient needs.

Culture of Safety

The practice of medicine is recognized as a high-risk, error-prone environment. Anesthesiologist Candice Morrissey and internist and hospitalist Peter Yarbrough help us understand the importance of building a supportive, no-blame culture of safety.

How ARUP Makes it Safe for Teams to Thrive in Complexity

Why do some organizations thrive during a crisis while others flounder? Iona Thraen, director of patient safety, joined forces with her ARUP Laboratory colleagues to learn how the world-renowned national reference lab adapted to the pandemic. Leaders created a culture of safety by putting innovation, learning, and patient-centered care at the heart of all their efforts.

Adapting and Improving Through Adversity

Almost one year ago the novel coronavirus turned longstanding educational approaches on their heads. Savvy educators responded to the challenge. Learn how U of U Health Medical School faculty pivoted to online learning in just three days, improving long-term education decision-making along the way.