What is “Service” in Health Care?

Whether it means patients’ “experience”, patients’ “satisfaction” or “patient-centered”, service reflects the patients’ perspective.

What It’s Really Like To Teach Something New Every Day

COVID-19 has brought a new challenge to the work of continuous learning in health care: how to teach new information when it is constantly changing and emotions run high. As nurse educators for the emergency department, the pulmonary and palliative care unit, and outpatient clinics, Emma Gauci, Paige Wilson, and Sarah Smith have been thrown into an educator’s quandary: how to help staff feel as knowledgeable and supported as possible.

What Kind of Big Cheese Are You – Pandemic Style

HR’s director of communication and recognition Christian Sherwood reveals what kind of leader you are, with a bit of fun and help from Harvard Business Review.

What’s a Ski Season with No Snow?

Value engineer Cindy Spangler has shared her camping and canyoneering expertise with Accelerate in the past. But this winter, her preparation may have done us in: a big purchase of new ski equipment has led to a lackluster snow season. Or has it? Cindy reviews why correlation does not imply causation.

What the Hard Work of Bundled Care Really Looks Like

It’s clear that fee-for-service health care isn't working—so what alternative payment model does?

What Will Be Valued in the Future?

In this article, Dr. Patrick Conway, Centers for Medicare and Medicaid Services Chief Medical Officer, and others write about how the three goals of the past Health and Human Services administration are at the heart of improving healthcare.

What Will You Do With Your Privilege? A Personal Lesson About Allyship

Michael Danielson, organizational development consultant, shares a personal experience about privilege, respect, and friendship. When his comfortable cultural norms failed him and led to a regrettable interaction, he learned that respect is demonstrated by taking action, and that you have to step out of your comfort zone to change culture.

When Are We Consumers and When Are We Patients?

U of U Health director of patient experience Mari Ransco explains the importance and empowerment of distinguishing between meeting patient versus consumer needs.

When Duty Calls: Strategies for Managing Redeployment

Redeployment may be a new health care reality, but in the U.S. military, rapid redeployment and tours of duty have always been part of the job. We turned to local veteran and nursing director Trell Inzunza, and the Resiliency Center's Megan Call, to learn practical strategies for supporting our teams as we transition.

When Emotions Run High, Here's How to Respond

Health care is full of high emotion—especially right now. Thankfully, there’s a simple framework we can follow to de-escalate with compassion. Hospitalist and UACT co-director Claire Ciarkowski introduces NURSE: a simple mnemonic for responding with empathy.

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