Quoteworthy
The spirit of generosity, already so present in health care, is especially present at U of U Health. A spirit of generosity makes us all better leaders. It is part of our culture and contagious. In an era when we are trying to stop the spread, generosity is at least something we can spread.
Dayle Benson

Most Recent
Building a Career on Value

Dr. Chris Pelt led one of the first applications of the Value Driven Outcomes (VDO) tool and the University of Utah’s first alternative payment model for joint replacement (the “bundle”). As a junior faculty member he volunteered for the CVO role, and we wondered what drove his early adoption of value. Accelerate's Chrissy Daniels asked him and—in true Pelt fashion—he didn't mince words.

PRACTICING: Drs. Graves and Horton (Episode 1)

Real teams are the antidote to the chaos of modern medicine. “Real teams know each other, feel loyalty to one another, trust one another, and would not want to disappoint one another” (Tom Lee, NEJM Catalyst 2016). Practicing are conversations between real team members about why the work matters. Our goal is to preserve and share the stories of the teams at University of Utah Healthcare.

Lessons From The Frontlines

What makes an expert? Best-selling author Malcolm Gladwell gave 10,000 hours as a threshold for expertise. While our University Hospital Customer Service Team isn’t at 10,000 hours, they addressed nearly 2,000 patient concerns this past year. When asked how they do it, Program Assistant Michael Bown offers these top five tools to successfully navigate a phone complaint.

Stories From the Practice of Health Care

Practicing are recorded conversations with a colleague that are shared with the organization. They are conversations between real team members about why the work matters.