Our moment calls for new ways of leading. Kyle Turner and Michelle Vo, relational leadership trainers, explain how this concept brings us to the task. While traditional leadership theories focus on the what and how, relational leadership asks us to place more emphasis on who.
Effective Communicator: Redux. Communication lessons for the here and now, from setting boundaries to running a meeting.
How do you stay ahead in an environment of rapid change? Simon Sinek, author of The Infinite Game, suggests how—and Matt Rim, pharmacy manager, translates it for health care. The bottom line? Thinking about health care as an infinite game can build stronger, more innovative, and more inspiring teams.
With thoughtful consideration of lessons learned from more than 20 years of nursing, nurse manager Shegi Thomas works to make life better for patients and staff. Along with opening our internal medicine unit 4 years ago, Shegi brings perspective from rehab, newborn intensive care, and from organizations like the WHO, to sum up a few leadership principles applicable to any team.
Feedback is often an area that breaks down under the rigors and pressure of clinical activity. Clinician educators Pete Hannon and Kathleen Timme introduce a methodology that can provide insight, inspire goal setting, and help improve clinical performance.
The Effective Communicator spoke with Tom Miller, Utah’s Chief Medical Officer, about respectful communication in the workplace. His tips? Go slow, set boundaries, and pick up the phone. Bonus: why he uses Emojis in text messages.
Changing practice is personal. It doesn’t happen through edict or mandate. Changing practice requires ongoing respectful dialogue. It requires clear vision, data-driven analysis and the support of a dedicated team. Changing practice takes longer that you think it will. In this example, we recognize the power of a partnership in this challenging and important work.
Alison Flynn Gaffney defines herself as a servant leader. As U of U Health’s Executive Director of Service Lines, Ancillary and Support Services, she brings more than two decades of experience in strategic, operations, and consulting roles at academic medical centers and community hospitals. Here are Alison’s expert tips for effective servant leadership.
The pace of technological progress can make it seem like solutions to our health care problems are only a click away. Howard Weeks, Utah’s interim chief medical information officer, lauds the virtues of technology with this caveat: you can’t IT your way out of every problem.
Revenue Cycle Support Services is the backbone of Utah’s financial system – from insurance prior authorizations to processing billions of dollars in claims and payments. Their leadership team, led by administrative director Kathy Delis, has been on a years-long journey to make this work better both for patients and employees. Here, she shares how she brought meaning, purpose, and a sense of community to the team.
Parkway medical director Brett Clayson leads one of the highest patient-rated clinics at U of U Health – but it wasn’t always that way. Here are the five leadership principles he used to transform his small, out-of-the-way clinic. Hint: Start with your strengths.
For years, nurse manager Emily Baarz has mentored millennial nurses joining Neuro Critical Care (NCC). But new nurse graduates weren’t always prepared for the high-acuity setting. So Emily created the Axon/Dendrite program, a mentor-leader model to support her staff’s professional growth.
