Quoteworthy
Sharing my vision has made my team so much more functional. They don’t want to move around because they know that I care about them, and that they are part of delivering this important care. Just 'doing a job' can feel empty. Our real work is impacting lives and improving care.
Stephanie Klein
Most Recent
Lessons From The Frontlines
Michael Bown | 1 minute

What makes an expert? Best-selling author Malcolm Gladwell gave 10,000 hours as a threshold for expertise. While our University Hospital Customer Service Team isn’t at 10,000 hours, they addressed nearly 2,000 patient concerns this past year. When asked how they do it, Program Assistant Michael Bown offers these top five tools to successfully navigate a phone complaint.

Ideas From The Brain Trust
Accelerate Editorial Team | 1 minute

Health care is made up of people — creative, passionate people with big ideas who are often too busy to learn from one another.

Stories From the Practice of Health Care
Accelerate Editorial Team | 1 minute

Practicing are recorded conversations with a colleague that are shared with the organization. They are conversations between real team members about why the work matters.