Quoteworthy
As healthcare professionals, we can educate patients on the behavior change process, identify what stage of change they are in, and better tailor interventions and resources to promote patient empowerment and action.
Megan Call

Most Recent
Steve's Dojo: Continuing Lean Six Sigma Education

Complete archive of the lean six sigma training series: Steve's Dojo.

Top 3 Data-Driven Tips for Holiday Travel

Healthcare isn’t the only industry experiencing whiplash-inducing change. Think about the significant change in the way we travel. We used to hear about a place or a particular hotel from a travel agent or friend, or gasp—the phone book. Today, the number of sites offering advice, recommendations and resources is astounding. In this post, we’re highlighting a few tried and true resources that leverage big data to make travel easier.

The Standard Work For Saying Thank You

Standard work is a visual guide to accomplish a job quickly and accurately. We asked our resident etiquette expert, Patient Advisor Mary Martha Tripeny, to put this Lean tool to the test by creating standard work for thank you notes. The holidays are stressful enough. This year, when nagging your children to write thank you notes, give Mary Martha’s standard work a try.

How a Surgical Unit Improved Response to Call Lights

Improving patient experience often starts with survey questions and comments, but reliance on these elements alone can be insufficient. Incorporating the voice and experience of the patient can provide a deeper understanding of the problem and unlock more effective solutions.

How Utah Develops an Operational Plan

Translating strategic priorities into everyday execution across a large, complex enterprise might seem daunting, but it doesn’t have to be. Our Operational Plan is a blueprint that combines processes, tools, knowledge, and skills to deliver on these priorities.

Tom Lee Exclusive

Chief Medical Officer of Press Ganey Tom Lee reminds us that value does not happen by accident, and good intentions are not enough. The goal of improving value has to be a major focus for everyone in an organization.

What the Hard Work of Bundled Care Really Looks Like

It’s clear that fee-for-service health care isn't working—so what alternative payment model does?

Curating Value: Archiving Utah's Exceptional Improvement Work

For years, the Exceptional Value Annual Report documented the performance of the organization on all 45 of the key initiatives identified in the Operational Plan.

Cracking the Code on Better, More Affordable Care

Health care organizations and providers have some understanding what they charge for care. But nationally, providers have a “complete lack of understanding” about the costs of health care, according to Michael Porter, Ph.D., and Robert Kaplan, Ph.D., ("The Big Idea: How to Solve the Cost Crisis in Health Care").

What Can Other States Learn from Utah about Delivering Great Health Care?

Utah “holds a unique distinction” when it comes to health care, according to a special report by the New England Journal of Medicine.