From the simple to the complex, problems plague our daily work. Quality Improvement experts Luca Boi and Ryan Murphy provide brief lessons and resources covering important problem solving techniques so you can develop solutions and make improvements.
In the beginning, there was High Reliability Thanksgiving. Then came High Reliability Camping and High Reliability Gift Wrapping. Now, manager Brittany Patterson takes on your vacation planning fears: Disney World, the high reliability way.
Safety as a value requires a cultural shift, not just getting people to talk about patient safety but to know how it impacts everything we do. U of U Health’s Director of Patient Safety Iona Thraen draws from the personal to highlight a system-based approach for moving from reactive to proactive patient safety.
Continually speaking up is one of the most challenging things an employee does, and making it safe to speak up takes consistent supportive leadership. Members of the patient support services team share how to empower employees to highlight issues and provide solutions.
Health care delivery is ripe for digital disruption. How are we preparing for the future at U of U Health? Chief Information Officer Donna Roach outlines the path forward and what it takes to transform health care to meet an increasingly digital future.
Senior value engineer Cindy Spangler is back to share how a few simple improvement tips enable processes to reach new levels of reliability.
Complex systems require complex cross-functional teams who often experience culture clash. Director of Patient Safety Iona Thraen joins nurse leaders Emily Salisbury and Doug Clapp to examine a recent safety event through the lens of “Wicked-Problem Solvers”—drawing insights from successful cross-functional teams.
Huntsman Mental Health Institute psychiatrist Jeremy Kendrick, operations manager James Stamos and project facilitator Mckenzy Schiffman introduce the CALL-UP program—a state-wide psychiatry consult service to support pediatricians and PCPs with difficult mental health cases.
Department of Surgery collaborators Courtney Lauer, Erin Heath, and Christina Choate share their process for establishing a culture of collaboration that facilitates communication across teams, fosters shared goals, and creates an atmosphere where failure is an opportunity to learn.
The stress of a chronic condition, combined with inadequate resources or education, can leave even the most resilient among us feeling helpless. Juliana Simonetti and Michelle Litchman share how their Intensive Diabetes Education and Support (IDEAS) Program empowers patients and care partners to successfully manage their diabetes.
From the simple to the complex, problems plague our daily work. Quality Improvement experts Luca Boi and Ryan Murphy provide brief lessons and resources covering important problem solving techniques so you can develop solutions and make improvements.
What is “Value Management” and why should you care? It's how University of Utah Health systematically improves the quality of care delivered to patients—and its never been more important as we redesign care during a pandemic. Chief Quality Officer Sandi Gulbransen shares the seven tenets of Value Management that guide our work.
