Medical errors are a leading cause of death in the United States. What can we do to ensure our patients aren’t harmed while in our care? Former Chief Medical Quality Officer Bob Pendleton reflects on a simple concept to begin the conversation.

Complete archive of the lean six sigma training series: Steve's Dojo.

Healthcare isn’t the only industry experiencing whiplash-inducing change. Think about the significant change in the way we travel. We used to hear about a place or a particular hotel from a travel agent or friend, or gasp—the phone book. Today, the number of sites offering advice, recommendations and resources is astounding. In this post, we’re highlighting a few tried and true resources that leverage big data to make travel easier.

Chief Medical Officer of Press Ganey Tom Lee reminds us that value does not happen by accident, and good intentions are not enough. The goal of improving value has to be a major focus for everyone in an organization.

It’s clear that fee-for-service health care isn't working—so what alternative payment model does?

For years, the Exceptional Value Annual Report documented the performance of the organization on all 45 of the key initiatives identified in the Operational Plan.

Health care organizations and providers have some understanding what they charge for care. But nationally, providers have a “complete lack of understanding” about the costs of health care, according to Michael Porter, Ph.D., and Robert Kaplan, Ph.D., ("The Big Idea: How to Solve the Cost Crisis in Health Care").

Utah “holds a unique distinction” when it comes to health care, according to a special report by the New England Journal of Medicine.