Department of Surgery collaborators Courtney Lauer, Erin Heath, and Christina Choate share their process for establishing a culture of collaboration that facilitates communication across teams, fosters shared goals, and creates an atmosphere where failure is an opportunity to learn.
What is “Value Management” and why should you care? It's how University of Utah Health systematically improves the quality of care delivered to patients—and its never been more important as we redesign care during a pandemic. Chief Quality Officer Sandi Gulbransen shares the seven tenets of Value Management that guide our work.
Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.
Physician Assistant and Associate Professor Joanne Rolls cares for sexual and gender minority patients and teaches new physician assistants how to comfortably approach sexual health as part of overall health. She shares practical tips to take an inclusive sexual health history.
Senior Value Engineer Luca Boi translates Lean lessons in culture building from Hollywood’s big screen to our everyday lives.
For National Injury Prevention Day, Spencer Steinbach, Senior Nursing Director, discusses safety and injury prevention in nursing and the outdoors and shares tips for your next adventure.
One of health care’s biggest ideas is predictive analytics — looking at large amounts of data to predict future patient behavior or outcomes. Jeff Young, Associate Director in Decision Support, worked with a multi-disciplinary team to put predictive analytics into action. Here, he shares why innovation is nothing without the team.
Making tough decisions about our health can be overwhelming, especially when we must navigate inadequate resources, foreign terminology, and conflicting information. Clinical Programs Administrator Darrin Doman discusses the importance of patient education and explains how to overcome common obstacles and improve patient education.
Psychological safety is crucial for the medical field to innovate and improve. Teams must feel safe and open to expressing concerns and reporting errors. Psychiatrists Jennifer O’Donohoe and Kristi Kleinschmit share tips to create a more psychologically safe environment for your team.
Problems. We all have them. Whether it’s a check engine light or an adverse patient safety event, we first need to discover what’s causing the problem before trying out solutions. Senior Value Engineer Luca Boi and a team of Oncology residents get to the root cause using a fishbone diagram.
Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help clarify complex processes.
Creating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park City has been amongst the top performers in the nation for patient experience. Long-time operations manager Pati Colvin and nursing supervisor Teresa Stone share the secrets to their years at the top. Spoiler alert—it's deliberate small steps.