accelerate best of 2017
improvement
Accelerate's Best of 2017
Just over one year ago, we launched Accelerate – University of Utah Health’s improvement community. Here are the “Top 3” articles from 2017 selected by the 16,673 members of our burgeoning community.

1. When was the last time you spoke and 2,300 people listened?

Accelerate’s most-read article of the year: How a Surgical Unit Improved Response to Call Lights by Colline Prasad and Kathy Schumann.

That’s exactly what happened with Accelerate’s most read article. With 2,331 pageviews, 2,652 SlideShare views, and an impressive average time on page of more than five minutes, this compelling case study has maintained “top 5” most read status every week since it was posted. By developing a practical solution (purposeful rounding) to a routine problem (delay in response to call light requests), Nurse Manager Colline Prasad and Clinical Staff Nurse Educator Kathy Schumann improved patient experience on the Surgical Specialty and Transplant Unit. The key transformation? Empowering their team with clear value improvement methodology.

Top 5 Most Read of 2017

  1. How a Surgical Unit Improved Response to Call Lights
  2. Investing in Empathy: The Power of 15 Minutes by Diane Liu
  3. How a Rehab Unit Reduced Overtime Cost by Jamie D'Ausilio and Nichole Lynch
  4. Candi's Story: When Health Care's Failings Hit Home by Bob Pendleton
  5. We Are Surrounded By Genius by Rob Kistler

 

2. A 500 word article that inspired 3,000 words in response

Accelerate’s most-commented article of the year: Investing in Empathy: The Power of 15 Minutes by Diane Liu.

It sounds straightforward, but pediatrician Diane Liu’s recommendation to spend 15 minutes ensuring that our most “valuable natural resource”—empathy—remains intact sparked an honest, heartfelt conversation among medical students, physicians, executives, and front-line staff alike. Reinforcing the impact of Dr. Liu’s message, Investing in Empathy’s 20 comments ranged from the authentic sharing of personal anecdotes to reflections on the future of graduate medical education. The article itself is only 530 words, but the comments it inspired exceed 3,000 words, and every comment is from within our organization (no trolls).

Top 5 Most Commented of 2017

  1. Investing in Empathy: The Power of 15 Minutes by Diane Liu
  2. What Every Generation Needs by Sarah Sherer
  3. Avoiding a Fashion Faux-pas: 6 Steps to the Perfect Tie Length by Steve Johnson
  4. Top 5 Things NOT To Say by Michael Bown
  5. Candi's Story: When Health Care's Failings Hit Home by Bob Pendleton

 

3. This is what great advice looks like

Accelerate’s most-shared article of the year: Why Rounding Demonstrates Respect for Patients and Teams by Susan Clark.

Why are the 223 LinkedIn shares garnered by Nurse Manager Susan Clark’s post so significant? Accelerate doesn’t rely on advertising or marketing to solicit communication, which means that each share is a genuine one that came from members of the University of Utah Health community. Rounding—the act of connecting with patients and staff—is a leadership best practice. Susan Clark and her medical director, Dana DeWitt, have taken the practice one step further by rounding together as a leadership dyad, resulting in a more connected and authentic team. Clark’s six straightforward tips are honest and practical—just like great advice should be.

Top 5 Most Shared of 2017

  1. Why Rounding Demonstrates Respect for Patients and Teams by Susan Clark
  2. Why Does Wait Time Matter? by Chrissy Daniels
  3. How Nurse Rounding = High Performing Teams by Desiree Dougherty and Liz Esheleman
  4. How a Surgical Unit Improved Response to Call Lights Colline by Prasad and Kathy Schumann
  5. 5 Lessons Health Care Can Learn From Other Industries by Kirk Hughs

 

How we Accelerate

People are doing amazing things to improve the delivery of health care.

By asking our community “why” and “how” and sharing our best practices, we hope to foster curiosity and local improvement innovation.

Accelerate is not about what we can teach you—it’s about what you can teach each other outside the traditional bounds of a classroom or a meeting.

Thank you for making our first year a success!

All numbers are based on Google Analytics report from Accelerate launch date of November 10, 2016 - November 10, 2017

Contributor

Accelerate Editorial Team

The Accelerate Editorial Team is a group of health care professionals who lead development and production of this website (see About), University of Utah Health

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