Quoteworthy
We need to train continuously and retrain when something changes or a lot of time has passed. Everyone needs a refresher now and then to deliver a reliable experience.
Luca Boi

Most Recent
Be Mindful and Educate Yourself: Black Patient Voices

The crises of Covid-19 and police brutality have highlighted systemic racial inequity in the United States and the need to consciously dismantle the forces that cause racial health disparities. PA students Scarlett Reyes and Jocelyn Cortez brought together Black patients at the University of Utah to share their experiences. Their advice: build cultural competence and be mindful of microaggressions.

How to Disagree Without Being Disagreeable

To disagree means failing to agree. Synonyms include to contradict, challenge or debate. Synonyms do not also have to include to argue, quarrel, dispute, bicker or clash. Pediatric intensivist Jared Henricksen shares the best path forward when words become clouded with emotion.

Building Our Digital Literacy

How are we building digital literacy? Chief Information Officer Donna Roach and Sr. Director of Patient Experience Mari Ransco share how using design thinking and seeing care through the eyes of our patients is a great place to start.

Designing the Digital Roadmap

How do you design a digital strategy? Chief Information Officer Donna Roach explains that it all begins with listening to your customer. Here, she guides us step-by-step through designing Utah’s digital roadmap.

Building the Future of Rural Care

Rural and frontier communities have a harder time accessing care due to long distances and a shortage of medical resources in their own communities. The leaders of the Rural & Underserved Utah Training Experience (RUUTE) program, Kylie Christensen (medical school) and Sri Koduri (residency programs/GME), share what they’ve learned about improving access for rural communities now and into the future.

Office Eating Culture

You are what you eat: eating habits and food choices in the workplace can impact your well-being and productivity. Wellness program manager Britta Trepp and nutrition specialist Helen Hardy shares how to cultivate and build a healthy and positive office eating culture.

Zero Suicide - How Do We Get There?

The Zero Suicide initiative has been shown to significantly reduce suicides—and working toward zero suicides is our mission. Rachael Jasperson, Zero Suicide program manager, shares the framework for how we strive for this aspirational goal.

What is Digital Transformation in Health Care?

Health care delivery is ripe for digital disruption. How are we preparing for the future at U of U Health? Chief Information Officer Donna Roach outlines the path forward and what it takes to transform health care to meet an increasingly digital future.

The 6 Foundational Elements to Creating a Culture of Collaboration

Department of Surgery collaborators Courtney Lauer, Erin Heath, and Christina Choate share their process for establishing a culture of collaboration that facilitates communication across teams, fosters shared goals, and creates an atmosphere where failure is an opportunity to learn.

How To Put WellCheck Feedback to Work (For You and Your Team)

Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.

How to Take an Inclusive Sexual Health History

Physician Assistant and Associate Professor Joanne Rolls cares for sexual and gender minority patients and teaches new physician assistants how to comfortably approach sexual health as part of overall health. She shares practical tips to take an inclusive sexual health history.

What Do Lean and Tim Burton’s Nightmare Before Christmas Have in Common?

Senior Value Engineer Luca Boi translates Lean lessons in culture building from Hollywood’s big screen to our everyday lives.