What’s a Ski Season with No Snow?

Value engineer Cindy Spangler has shared her camping and canyoneering expertise with Accelerate in the past. But this winter, her preparation may have done us in: a big purchase of new ski equipment has led to a lackluster snow season. Or has it? Cindy reviews why correlation does not imply causation.

What the Hard Work of Bundled Care Really Looks Like

It’s clear that fee-for-service health care isn't working—so what alternative payment model does?

What Will Be Valued in the Future?

In this article, Dr. Patrick Conway, Centers for Medicare and Medicaid Services Chief Medical Officer, and others write about how the three goals of the past Health and Human Services administration are at the heart of improving healthcare.

What Will You Do With Your Privilege? A Personal Lesson About Allyship

Michael Danielson, organizational development consultant, shares a personal experience about privilege, respect, and friendship. When his comfortable cultural norms failed him and led to a regrettable interaction, he learned that respect is demonstrated by taking action, and that you have to step out of your comfort zone to change culture.

When Are We Consumers and When Are We Patients?

U of U Health director of patient experience Mari Ransco explains the importance and empowerment of distinguishing between meeting patient versus consumer needs.

When Duty Calls: Strategies for Managing Redeployment

Redeployment may be a new health care reality, but in the U.S. military, rapid redeployment and tours of duty have always been part of the job. We turned to local veteran and nursing director Trell Inzunza, and the Resiliency Center's Megan Call, to learn practical strategies for supporting our teams as we transition.

When Emotions Run High, Here's How to Respond

Health care is full of high emotion—especially right now. Thankfully, there’s a simple framework we can follow to de-escalate with compassion. Hospitalist and UACT co-director Claire Ciarkowski introduces NURSE: a simple mnemonic for responding with empathy.

When Rubber Hits the Road: Applying Evidence in Clinical Decision Making

The next step in the evidence-based practice (EBP) process is to apply findings to clinical decision making—implementing the EBP project.

Why Does Wait Time Matter?

Waiting is such a firmly entrenched feature of healthcare that it is often taken as a given and not recognized for the disrespect it conveys.

Why Don’t We Teach the Eighth Waste?

The 8th waste is underutilization of employee talent. In this week's post of Steve's Dojo (or continuing Lean Six Sigma education), Steve revisits Taiichi Ohno’s "7 wastes" and answers why he doesn't teach the "8th waste" at University of Utah.

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