M.ED host Kerry Whittemore sits down with Stephanie Lyden, a stroke neurologist and telemedicine champion, to discuss how to overcome the challenges of telemedicine to have the best virtual encounter, as part of the Medical Education for the Practicing Clinician podcast series.
M.ED host Kerry Whittemore sits down with Stephanie Lyden, a stroke neurologist and telemedicine champion, to discuss how to overcome the challenges of telemedicine to have the best virtual encounter, as part of the Medical Education for the Practicing Clinician podcast series.
University of Utah Health’s director of patient experience Mari Ransco examines the pandemic patient experience through the lens of the 5 Elements: U of U Health’s qualitative model for delivering an exceptional patient experience.
Reducing readmissions requires patient partnership. Ever wonder why your thoughtfully planned improvement to reduce readmissions didn’t quite achieve the goal? This month, the Patient Design Studio weighs in with simple advice: make it easy for me to find what I need to know.
Dr. Kyle Bradford Jones describes how UNI’s HOME program solves its biggest problems and prevents patient burnout by asking patients for actionable input. The HOME program designs improvements with patients, rather than for patients.
Improvement in patient experience is often the hardest part of managers’ jobs. It takes consistent work engaging your team. There are no shortcuts. In this occasional series, we’ll be sharing the lessons learned the hard way from people working on the front lines to deliver care. In this post, Urology and Pelvic Care outpatient services manager Leslie Bardsley gives practical advice for involving your entire team in improvement.
Improvement in patient experience is often the hardest part of managers’ jobs. It takes consistent work engaging your team. There are no shortcuts. In this series, we’ll be sharing lessons learned the hard way from people working on the front lines to deliver care. In this post, specialty clinics director Kirk Hughs gives practical advice on looking beyond the percentile in your patient experience data.
The patient experience team shares resources to build coordination and teamwork centered on the needs of patients, caregivers, and families.
U of U Health's patient family advisory councils, Patient Design Studio and Advise Utah, recently gathered feedback from patients and caregivers on inpatient surveys and communication. Patient Experience's Emily Izzo, Corrie Harris, and Marcie Hopkins share insights from these advisory councils.
U of U Health's patient family advisory councils, Patient Design Studio and Advise Utah, recently gathered feedback from patients and caregivers on patient communication. Their answers: empower me with more information. Patient Experience's Emily Izzo and Corrie Harris share insights from these advisory councils.
