A Hiding Heart

There’s a compassion wall—a barrier created by the extra precautions COVID-19 requires. Harvard Graduate School of Education student Niharika Sanyal reflects on the pain of the provider, the patient, and the loved ones across the world struck by the pandemic.

A Look Back at the Project Charter

In this week’s dojo Steve takes a look back at the Project Charter with a dramatic retelling of actual history.

A Love Letter From Pakistan

Harvard Divinity School student Minahil Mehdi shares a letter of love and hope in this tragic time that comes from a place of personal experience.

A Mirror of Water

Terry Tempest Williams is a writer, naturalist, activist, educator—and patient. In this third “Dispatch from the Desert,” Terry examines what natural disasters leave in their wake, both in the earth and in our memory.

A New Kind of Great Save: Value Improvement Leadership

We all love the “great save” stories. But heroism in the context of health care improvement isn’t always so exciting. When you’re pursuing more reliable, more patient-centered, and more affordable health care, providers have to rely on a different kind of gratification.

A Nurse Mentor-Leader Model for Professional Growth

For years, nurse manager Emily Baarz has mentored millennial nurses joining Neuro Critical Care (NCC). But new nurse graduates weren’t always prepared for the high-acuity setting. So Emily created the Axon/Dendrite program, a mentor-leader model to support her staff’s professional growth.

A Path to Achieving Practice Efficiency

Family physician and Resiliency Center co-director Amy Locke draws from personal experience and evidence-based research that supports two approaches for making your practice more efficient.

A People-First Approach to Equity, Diversity and Inclusion

Chief Human Resources Officer Sarah Sherer shares how Hospitals and Clinics Human Resources is working to integrate a culture of equity, diversity and inclusion at the individual, team and system-level.

A Post About Nothing (sort of)

Zac Watne, Utah’s payment innovation manager (he gets paid to understand the volatile world of payment reform), is back with another update on “bundles.” In this post, Zac explains that while the latest news on bundles is important to know, it's much ado about nothing for University of Utah Health.

A Quick Guide to Inclusive Language

Using inclusive language is one way to build respect and trust with our patients. The quick language guide, developed by UUSOM students, Christina Necessary, Jacob Knight, Raquel Maynez, Bridget Dorsey, Jessica Kunzman, Chieko Hoki, along with Family Medicine physician Tiffany Ho, is a starting point for healthcare providers to improve the way they speak and think about their patients.

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