Coping with Medical Error: The Second Victim

When a medical error occurs, the patient is not the only person affected. Pediatric intensivist Brian Flaherty and psychologist Megan Call describe how caregivers can become the “second victim” of medical error and provide strategies to cope.

COVID-19 and Racism: Make Way for Enduring Change

Varsha Iyer is an inpatient child and adolescent psychiatrist at Utah’s University Neuropsychiatric Institute. Here she shares both individual and institutional advice on dealing with the chronic stress of racism and the acute stress of COVID-19 to lead the way for positive, enduring change.

Cracking the Code on Better, More Affordable Care

Health care organizations and providers have some understanding what they charge for care. But nationally, providers have a “complete lack of understanding” about the costs of health care, according to Michael Porter, Ph.D., and Robert Kaplan, Ph.D., ("The Big Idea: How to Solve the Cost Crisis in Health Care").

Create a Positive Learning Environment for Optimal Care

Learners, patients, and teachers are more confident and inspired when we take time to create positive learning environments. Pediatric endocrinologist Kathleen Timme gives practical advice for integrating key aspects of a positive learning environment into your daily interactions.

Creating a Civil Thanksgiving

Sometimes insights from work can be helpful at home. We put Sue Childress’ four tips for creating a compassionate workplace to the ultimate test: conversation at your Thanksgiving table.

Creating a Culture of Civility

Three years ago, an internal study found that Huntsman Cancer Institute employees experienced significant compassion fatigue. Director of Nursing Services Sue Childress teamed up with HCI executives, providers, and managers to combat burnout by promoting conscientious leadership and a culture of civility.

Creating Safety Through Learning

What does it mean to take a system approach to problems? The discipline to learn as a team, patience to wade through hundreds of cases, and a diversity of perspectives. Utah’s Critical Care Senior Nursing Director Colleen Connelly, System Quality, Patient Safety, and Value Senior Director Sandi Gulbransen, and Associate Chief Medical Quality Officer Kencee Graves reflect on what they’ve learned by studying system problems with an interdisciplinary team.

Cultivating Organizational Culture: A New Approach

Director of Organizational Development Chris Fairbank introduces WE CARE—a model for leaders that focuses on what makes their teams unique so they can enhance and sustain a stronger organizational culture.

Culture of Safety

The practice of medicine is recognized as a high-risk, error-prone environment. Anesthesiologist Candice Morrissey and internist and hospitalist Peter Yarbrough help us understand the importance of building a supportive, no-blame culture of safety.

Curating Value: Archiving Utah's Exceptional Improvement Work

For years, the Exceptional Value Annual Report documented the performance of the organization on all 45 of the key initiatives identified in the Operational Plan.

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