We begin every Accelerate interview by asking about a person’s intrinsic motivation to work in health care, lead a team, or make a change. In other words, we always start with “why.”

What if a patient described their care team as “incredibly competent, experienced and collaborative”*? Those are the adjectives used by a patient to describe their surgery at South Jordan Health Center. As the nurse manager of South Jordan’s surgical services, Brent Klev works to ensure that every patient has that experience. Here, Klev shares three ways he fosters a culture of teamwork through shared purpose.

For the past 20 years, Chrissy Daniels and Dan Lundergan have been hard at work – building culture, building space, building experiences and building trust. Practicing interviews are conversations between partners about why the work matters. Our goal is to preserve and share the stories of the teams at University of Utah Health.

In Grit: The Power of Passion and Perseverance, Angela Duckworth argues that an individual’s grit is a better predictor of long-term success, more than talent or IQ. Grit is a combination of passion and perseverance for long-term goals. Director of strategic initiatives Chrissy Daniels shares three key insights from the book and shines a light on Utah's grit.

Dr. Kyle Bradford Jones is back, this time with baseball analogies. Team success means having a team of contributors instead of one MVP. Jones writes that specific factors—positivity and team identity—are critical to nurturing a successful team.

Accelerate frequently chronicles the hard work of building and nurturing teams because we believe that real teams are the antidote to the chaos of modern medicine (in the words of Dr. Tom Lee). Here, we highlight a necessary ingredient of high-performing teams: compelling vision.

When dermatologist Dr. Stephanie Klein proposed a clinic for urgent skin care needs, she thought it would be easy. Reserve the clinic rooms, schedule the appointments—done! She quickly found out that moving from idea to reality would require leadership skills that she hadn’t been taught in medical training and ten years of practice. Accelerate’s Mari Ransco found out how Klein transformed from busy clinician to leader.

We all love the “great save” stories. But heroism in the context of health care improvement isn’t always so exciting. When you’re pursuing more reliable, more patient-centered, and more affordable health care, providers have to rely on a different kind of gratification.

Want to be part of a thriving culture? Feedback is key. Director of ENT and dental clinics Kirk Hughs asked over 500 University of Utah Health leaders to share what makes feedback effective. Their top two? Timely and sincere feedback.

Employees in high-trust organizations are happier, more collaborative and stay at their jobs longer. But what builds long-term, sustaining trust? Director of strategic initiatives Chrissy Daniels highlights findings from an article in Harvard Business Review. The answer: Eight behaviors.

According to Melissa Horn, changing a culture takes three years. She would know. Melissa has had the unusual leadership challenge of being “the fixer” for four different clinics at University of Utah Health as director of outpatient women’s clinics. Accelerate learned how Melissa creates authentic teams (hint: it’s hard work and there are no shortcuts).

Chief Medical Quality Officer interviews Dr. Mark Eliason, Department of Dermatology’s chief value officer. Dr. Eliason talks about what he has learned about engaging the entire team in improvement and how he is trying to make the clinical lives of dermatologists a bit easier.