Continually speaking up is one of the most challenging things an employee does, and making it safe to speak up takes consistent supportive leadership. Members of the patient support services team share how to empower employees to highlight issues and provide solutions.
Rewarding staff might seem overwhelming amid all the responsibilities that come with being a leader. Yet, we know it has a significant effect on morale and retention. HR’s director of communication and recognition Christian Sherwood suggests a layered approach to show your appreciation that won’t necessarily hit your bottom line.
Our work lives are changing as some of our homes once again become schools. The Effective Communicator reached out to HR experts Christian Sherwood and Rosemary Norton for advice about how managers can talk with their teams about being flexible with where, how, and when we work.
We all make lots of mistakes early on in our careers. Hospitalist and mentorship expert Valerie Vaughn sets us up for success by sharing her expertise on how to take control of your long-term career path.
Hearing a patient is one thing—but actively listening to patients with empathy, understanding, and awareness is another. Nurse practitioner and headache specialist Susan Baggaley explores three trust-building techniques she employs to build relationships.
Beliefs are the emotional foundation for excellence and can shape organizational realities. Positive beliefs build energy, enthusiasm, caring and creativity and can increase resilience and influence bottom line results.* Rob Kistler leads nearly 1000 people as the senior director of University Hospital’s support services (nutrition care, environmental services, customer service, safety, and emergency management). Here’s what he believes about his team.
The Effective Communicator teams up with Joe Allen of the Center for Meeting Effectiveness to share three data-driven recommendations on how to improve your meeting effectiveness and reclaim control of your calendar.
Dentist Gary Lowder has spent the past 36 years working with patients who suffer from jaw disorders that result in chronic pain. As faculty in the School of Dentistry, he’s passing along the power of vulnerability as a patient trust-building exercise with his trainees.
Adults are unique learners; they come with their own experiences, preferences, and baseline knowledge. Pediatricians Kerry Whittemore and Kathleen Timme discuss adult learning theory and how physicians can approach adult learners to teach more effectively. This is part of the podcast series: M.ED: Medical Education for the Practicing Clinician by Kerry Whittemore.
M.ED host Kerry Whittemore sits down with Garrett Christensen, a 4th-year medical student at the time of recording, to discuss the clinical years of medical training, as part of the Medical Education for the Practicing Clinician podcast series.
Chief Wellness Officer Amy Locke shares practical strategies for leaders to address the real tension we’re feeling between the desire to take a break and the increasing workload.
As leaders, we want to foster work environments that create safe and reliable care for patients and employees. Sounds easy, but its hard work! Chief Human Resources Officer Sarah Sherer coaches leaders from around the system on thinking through when it’s time to look at a process and when it’s time for coaching an employee.