Quoteworthy
In order to make tough decisions easier, I have learned to include staff in decisions, to seek support from leaders, and to take care of myself.
Jennifer Jones

Most Recent
What It’s Really Like To Teach Something New Every Day

COVID-19 has brought a new challenge to the work of continuous learning in health care: how to teach new information when it is constantly changing and emotions run high. As nurse educators for the emergency department, the pulmonary and palliative care unit, and outpatient clinics, Emma Gauci, Paige Wilson, and Sarah Smith have been thrown into an educator’s quandary: how to help staff feel as knowledgeable and supported as possible.

Lean On Existing Strengths to Thrive in Complexity

Crisis requires new ways of doing things, but those who know how to double down on existing strengths thrive in complexity. Case manager Todd Selmer shares two tactics for managing change brought on by the coronavirus that have always served him well.

When Duty Calls: Strategies for Managing Redeployment

Redeployment may be a new health care reality, but in the U.S. military, rapid redeployment and tours of duty have always been part of the job. We turned to local veteran and nursing director Trell Inzunza, and the Resiliency Center's Megan Call, to learn practical strategies for supporting our teams as we transition.

Exploring a New Way to Learn

Hospitalist and Graduate Medical Education director of quality and safety Ryan Murphy explains how Accelerate’s playlists are an infinitely modifiable, curiosity-satiating approach to unifying learners behind a single vision. With more than 15,000 visitors in the last 12 months, it’s worth taking a look.

How Clinician Educators Can Give Effective Feedback

Feedback is often an area that breaks down under the rigors and pressure of clinical activity. Clinician educators Pete Hannon and Kathleen Timme introduce a methodology that can provide insight, inspire goal setting, and help improve clinical performance.

One-Minute Preceptor

Finding the time to teach in busy clinical environments can be challenging. Clinician educators Kathleen Timme and Pete Hannon outline a process for precepting in five minutes or less.

The Effective Communicator: Reclaim Your Weekend

The Effective Communicator spoke with Tom Miller, Utah’s Chief Medical Officer, about respectful communication in the workplace. His tips? Go slow, set boundaries, and pick up the phone. Bonus: why he uses Emojis in text messages.

Workplace Challenge: Is It a Culture or Technology Problem?

The pace of technological progress can make it seem like solutions to our health care problems are only a click away. Howard Weeks, Utah’s interim chief medical information officer, lauds the virtues of technology with this caveat: you can’t IT your way out of every problem.

Revenue Cycle: Culture Drives Success

Revenue Cycle Support Services is the backbone of Utah’s financial system – from insurance prior authorizations to processing billions of dollars in claims and payments. Their leadership team, led by administrative director Kathy Delis, has been on a years-long journey to make this work better both for patients and employees. Here, she shares how she brought meaning, purpose, and a sense of community to the team.

Using Adversity & Teamwork to Transform Patients’ Experiences

Parkway medical director Brett Clayson leads one of the highest patient-rated clinics at U of U Health – but it wasn’t always that way. Here are the five leadership principles he used to transform his small, out-of-the-way clinic. Hint: Start with your strengths.

The Effective Communicator: The Medium is the Message

The Effective Communicator returns to settle the never-ending debate: which form of communication is the best?

Book Club For Busy People: "Quiet" by Susan Cain

Kyle Bradford Jones returns with a review of “Quiet,” Susan Cain’s book about the power of introverted thinking. Although introversion is often viewed as a drawback — “a second-class personality trait,” Cain writes — Bradford Jones believes that reassessing his personality type has helped him better understand himself, his co-workers, and even his patients.